IT Support Technician - Coopers Plains, Australia - Unique Metal Laser

Unique Metal Laser
Unique Metal Laser
Verified Company
Coopers Plains, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description

About Unique Metals Laser
Proudly Australian and privately owned company, Unique Metals Laser's history stretches back to 1972. Unique Metals Laser provide high precision cutting and fabrication solutions to a variety of industries. We have 8 sites across Australia, with our corporate office located in Coopers Plains, Queensland.


About the role:


Reporting to the IT Systems Manager, this role will be based in Coopers Plains and will take responsibility for maintaining and troubleshooting day to day IT support issues in a fast paced environment.

The position will require a hands-on approach by a person with a positive attitude to get things done.

  • Provide 1st and 2nd level support for ITC systems within a SOE.
  • Monitor and respond quickly and effectively to requests received through the Service Desk.
  • Setup and installation of new and redeployed hardware.
  • Provide input to the knowledge base through creation of documentation and updating records of known errors and associated fixes.
  • Assist with management of servers and infrastructure.
  • Provide basic user training as required.
  • Assist to develop, promote and increase business efficiencies of the company.
  • Tertiary qualification in IT or equivalent industry certification.
  • 23 years of experience in a similar role.
  • Excellent communication skills, both verbal and written. (English)
  • Extensive experience with Microsoft products including Microsoft 365, Windows 10/11, Server 2016+ and Hyper-V.
  • Working knowledge of AD, DNS, DHCP, Group Policy and general networking principles.
  • Knowledge of network cabling, routing, switching and wireless technologies.
  • High degree of personal integrity and confidentiality.
  • Strong analytical and problem solving skills.

Benefits

  • Training and ongoing support
  • Employee Assistance Program incorporating services like Financial Counselling and Nutritional coaching.
  • Company uniform
- $1000 Sign on bonus, payable after successful probation


Unique Laser prides itself on being an equal opportunity employer and is committed to providing a diverse and inclusive workplace.

Benefits:


  • Referral program

Schedule:

  • Day shift

Supplemental pay types:

  • Signing bonus

Ability to commute/relocate:

  • Coopers Plains,

QLD:
Reliably commute or planning to relocate before starting work (required)


Work Authorisation:

  • Australia (required)
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