Customer Success Manager - Sydney, Australia - FourQuarters

FourQuarters
FourQuarters
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Core role:


You would be managing a fantastic team of 4, developing customer policies and procedures to ensure optimal customer care and support, supporting the sales team with administration, and liaising cross-functionally with operational managers to resolve issues.


Activities:

  • Troubleshoot and resolve customer queries and complaints
  • Resolve major problems with orders, delivery, dates, and service
  • Develop and manage the performance of the customer service team
  • Address root causes and seek continuous improvements
  • Look after the customers and build relationships with them
  • Liaising with internal and external stakeholders
  • Proactively communicating and solving issues on time
  • Preparation of analytical reports
  • Providing training, mentoring, guidance, and development skills within a customer service team
  • Managing the customer service team roster
  • Manage the telemarketing process in line with business targets
  • Manage the business credit note process in line with company policies & procedures
  • Manage the credit note process in line with company policy, including reporting and tracking of credit notes to the business
  • Understand customer service policies, products, pricing, and operational processes.
  • Minimum three years of experience in a Customer Service Manager role, preferentially in the food industry
  • Strong expertise in mapping customer requirements and business processes and identifying improvement opportunities.
  • Excellent communications
  • Resilience
  • Attention to detail
  • Ability to work under pressure
More jobs from FourQuarters
See all jobs of FourQuarters