Application Support Analyst - Melbourne, Australia - J2 Recruitment

J2 Recruitment
J2 Recruitment
Verified Company
Melbourne, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
Application Support Analyst - Internal & Customer Tech Support

  • Formidible Portfolio of Cross Industry / Enterprise Customers
  • Culture of Shared IP / Constant Upskilling / Creative Solutions
This impressive,

Under the guidance and mentorship of an impressive domain leader, the

Application Support Analyst will work in tandem with customer success, software development and CloudOps teams to troubleshoot and resolve critical technical issues, execute software product releases and upgrades, record and track escalated defect tickets, contribute to customer presentations, and build robust professional relationships with a host of internal, client and third-party stakeholders.

The Application Support Analyst will ideally bring to the table:

  • Understanding of various helpdesk solutions e.g. Confluence, Freshdesk, JIRA etc.
  • Strong experience with SQL Server & T-SQL platforms
  • Broad background support Microsoft systems and architecture e.g. Windows, Office 365, Azure
  • Great communication and interpersonal skills, a positive progrmatic approach and dogged sense of humour


In return, the Application Support Analyst will enjoy the benefits of working for an award-winning, software / SaaS pioneer with a decades-long industry reputation for outstanding quality of service.

The role offers a smart, ambitious technologist a

_flexible / hybrid working model_
***:
- part work from home / part Melbourne CBD office (close to major transport) - extended annual leave, augment salary sacrifice / super scheme options. You will be joining the flagship technical support team, reporting to a senior domain thought champion, at a time of rapid company growth.


_Interviews are occurring immediately**_
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