Collection Specialist - Sydney, Australia - Remote Staff

Remote Staff Sydney, Australia

3 days ago

Full time

Description

In-House
Collections Specialist

Status: Full-Time (40 hours/week)
Schedule: 7:00 AM to 4:00 PM Philippine Standard Time (Mon-Fri)

Why choose Remote Staff?

100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.

15 years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007.

Competitive and negotiable compensation (depending on skill level & experience)

Private HMO Coverage for in-house employees from Day 1

Employee Events Online and Face-to-Face*Terms and conditions apply.
Role Objective
A Collections Specialist is responsible in monitoring accounts daily, preparing reports on collections, processing of payments and refunds, ensuring the accuracy of reports.

ORGANIZATIONAL RELATIONSHIPS:

Chief Executive Officer

Client Management Director

Operations Administrative Manager

Client Relations Manager

Billing Specialists

Various employees in the organizationResponsibilities

Contacts customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan.

Documents and reports collection activity including maintaining dashboards in tracking individual and/or team performance.

Resolves basic client issues and complaints concerning billing notices. Complex issues on billing and collections may be escalated to Billing Specialists, immediate superior or group head for conflict resolution.

Liaises with other related staff on issues that may arise during interaction with client. Qualifications

Degree in Accounting or Business and any related field

At least 2 years experience in a similar role; in a similar company, is ideal.

Excellent communication, math and critical thinking skills

Proficiency in Microsoft Office.

Knoweldge of XERO is a plus

Has the necessary tools for WFH. Visit for more info.

Possesses values that are aligned with Remote Staff (Live with integrity. Innovate. ; Together is better. Strive for excellence. ; Get the balance right.)

NOTE: This is an in-house function directly under Remote Staff and not a contracting role as a remote worker for our partner clients. Please prepare SSS/Pag-ibig/Philhealth/TIN IDs.

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