Team Leader, Client Service Centre - Bendigo, Australia - State Trustees Limited

State Trustees Limited

Verified Company

Bendigo, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:
North West Region | Bendigo

Job type:
Full time / Until 31 July 2024

Organisation:
State Trustees Limited

Salary:
$83,206 - $114,555

Occupation:
Customer Service/Call Centre

Reference:
VG/FA/1740509E

-
Bendigo, flexible work from home/office arrangement:

Coach, develop and inspire a team of consultants to ensure excellent customer service:

-
Rewarding role in a fun and nurturing environment:

Contract until 31 July 2024:

-
Applications close 3 September

About Us

State Trustees provides Victorians with financial and legal assistance during all stages of their life, including specialised services and products such as Will Writing, Powers of Attorney, Executor Services, Trustee Services, and Personal Financial Administration.

About the Role

You will coach, develop and inspire a team of front-line consultants who manage the financial and legal affairs of clients who the Victorian Civil Administrative Tribunal have determined need their affairs administered by State Trustees.

With a passion for client experience, you will work collaboratively with other leaders and stakeholders to improve service delivery by providing insights, analysis and reporting to positively impact the client journey.

You will also engage with external stakeholders to build new and maintain current relationships with other government agencies to assist in getting quick and meaningful outcomes for your team and clients.

Skills & Experience

Experience managing and leading teams in a Contact Centre/Service Centre environment
Experience working in a high pressure and highvolume work environment
Experience working in service environments that require a high degree of problem solving and professional collaboration
Ability to demonstrate and promote a client first culture in the organisation
Accountability for delivering high quality client focussed solutions to clients
Finding opportunities to cooperate with stakeholders to improve outcomes for clients
Using data and information to monitor and improve client service delivery
Understanding and experience working with vulnerable people, i.e., those with disability, mental illness, at risk of financial abuse, etc and in coordinating services to meet the client needs
Extensive experience in personal financial administration
Intermediate financial analysis skills
Ability to make decisions whilst showing empathy and compassion
Ability to have difficult conversations whilst being sensitive to client needs
Welldeveloped professional communication skills and active listening skills
Ability to prepare commercial standard correspondence, reports and recommendations
Proficient in Microsoft Office

Employee Benefits

We offer a range of employee benefits including:

One-off work-from-home set up payment
Career development
Health and wellbeing programs
Flexible working conditions
Education assistance
Purchased leave
Employee assistance program
Reward and recognition program
Free Will preparation
Retailer discounts
Charitable workplace giving
Employee social club

How to Apply

We are an Equal Employment Opportunity employer committed to fairness, diversity and respect. As such, we will respond to requests for reasonable adjustments from applicants with disabilities._