- BAU for L3 escalations
- Priority 1 / Priority 2 incident management for services and platforms
- Performing minor and major infrastructure changes
- Take a lead role in reviewing IT environment and technically assist in onboarding clients
- Proactively provide recommendations on best practices where improvement should be made
- Mentor and develop our L1/L2 team by knowledge sharing and leading by example
- Proactively identify and raise technical issues that could lead to potential risks
- Documentation of our services and platforms as well as processes and guidelines
- Maintain a knowledgebase for our technical staff
- Improving knowledge and skills by contributing to business related trainings and exams
- Work with our Security Team / SOC on security improvements and vulnerability remediations
- Pager Duty
- Minimum 8 years' experience or more as a Systems Engineer or similar role
- Minimum 3 years' MSP experience
- Proven record and practical knowledge for core technologies like:
- Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune)
- Backup (Veeam)
- Email Routing and Security Gateways (Mimecast, Defender)
- Endpoint protection (Sophos, CrowdStrike, Defender)
- Windows Server
- VMware Hypervisor
- Basic Network knowledge (LAN, Routing, WAN)
- Microsoft stack certifications highly recommended
- Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
- Strong and effective communication and interpersonal skills
- Strong technical problem-solving skills and commercial awareness
- Ability to work in a fast-paced environment and familiar with MSP.
- Experience with PowerShell scripting
- The ability to deliver superior service and solutions to all key stakeholders
- Flexible working arrangement - hybrid with 3 days in office per-week
- Supportive environment and fun collaborative culture
- Training / mentoring programs
- Regular, fun social events
- Free parking, daily breakfast, monthly staff lunch
-
Engineering Support Coordinator
1 week ago
John Holland Sydney, AustraliaSydney, NSW, AU, 2009**About us**: · At John Holland, our purpose is simple - we transform lives with everything we do. · We've always known that infrastructure is about people — our customers, our employees, and the communities in which we work every day. · That's our difference ...
-
Engineering Support Officer
3 weeks ago
NSW Government -Sydney Metro Sydney, Australia**About us** · Sydney Metro is Australia's biggest public transport project and first fully-automated metro rail network, connecting customers and transforming the way Sydney travels. Our new generation of driverless trains are fast, safe and reliable, and link with Sydney's exis ...
-
Engineering Support Officer
1 week ago
Serco Sydney, AustraliaFull Time, ongoing position based in Sydney · - Working with Serco Defence in a marine technical position · - Competitive Salary + Additional Benefits · **About the Role** · Reporting to the National Engineering Manager, you will be responsible for the effective repairs and maint ...
-
Support Engineering Manager
3 days ago
Microsoft Sydney, AustraliaWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Support Engineering Manager
4 days ago
Microsoft Sydney, AustraliaWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
-
Engineering Support Analyst
1 day ago
Kindred Group Sydney, AustraliaAbout Kindred · Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contribu ...
-
Data Center Engineering Support Manager
1 week ago
Equinix Sydney, AustraliaData Center Engineering Support Manager · Who are we? · Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together ...
-
Support Engineer
2 weeks ago
Pathfinder Recruitment Artarmon, Australia Full timePathfinder Recruitment are excited to bring to market a great opportunity for a Level 1-2 Engineer to join a Sydney based managed services provider (MSP). Working across a broad client base you will be servicing start-up through to large sized corporate businesses across Sydney. ...
-
IT Support Engineer
2 weeks ago
Pathfinder Recruitment North Sydney, Australia Full timePathfinder Recruitment are excited to bring to market a great opportunity for a Level 1-2 Engineer to join a Sydney based managed services provider (MSP). Working across a broad client base you will be servicing start-up through to large sized corporate businesses across Sydney. ...
-
Support Engineering
6 days ago
Microsoft Sydney, AustraliaMicrosoft · Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. View company pag ...
-
L3 IT Support Engineer
2 weeks ago
The Missing Link Artarmon, Australia Full timeThe Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. · Today, The Missing Link is one of the most awarded IT companies in Australia ...
-
L3 IT Support Engineer
5 days ago
The Missing Link Artarmon, Australia Full timeThe Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. · Today, The Missing Link is one of the most awarded IT companies in Australia ...
-
L3 IT Support Engineer
5 days ago
The Missing Link Artarmon, Australia Full timeThe Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. · Today, The Missing Link is one of the most awarded IT companies in Australia ...
-
Support Engineering
1 day ago
Microsoft Sydney, Australia· Overview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers ...
-
IT Support Engineer
2 weeks ago
Canva Sydney, AustraliaJoin the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
-
IT Support Engineer
6 days ago
Allan Hall Business Advisors Sydney, Australia Full timeCombine lifestyle and career, work close to home on the iconic Northern Beaches. · Create a positive impact and make a difference to your team mates every day. · Join an iconic family-owned Australian brand - a legendary culture awaits you. · Do you have a passion for providing h ...
-
Support Engineer
3 weeks ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
-
IT Support Engineer
3 weeks ago
Canva Sydney, Australia Full timeJoin the team redefining how the world experiences design. · Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte · Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. ...
-
Support Engineer
2 weeks ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers co ...
-
Support Engineer
2 weeks ago
Microsoft Sydney, Australia Full timeOverview · With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers c ...
L3 IT Support Engineer - Artarmon, Australia - The Missing Link
Description
The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.
Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.
Our people are our difference, and we are always looking for amazing talent to join our team. If you're looking for a highly successful, inclusive and fast-growing workplace, we'd like to talk to you.
About the role
This is a great time to join our infrastructure engineering team as it embarks on a transformational journey to support the growth of our business. Reporting to our Service Operations Manager, you will be a key member of our fast-paced team.
Key Responsibilities:
Requirements
To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and continually increase your knowledge and skills through our well supported training program.
Benefits
Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.
Here are some of the best things about working at The Missing Link:
