Store Manager - Melbourne, Australia - National Storage

National Storage

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

"New Year, New You, New Time to Shine"

Permanent Full Time Role with a Stable, Industry Leader

Set Rotating Roster with No nights, Sundays or Public Holidays for a Great Work/Life Balance

Salary + Incentives + Perks

Work at our FLAGSHIP Melbourne Location.

Are you a Senior Manager with over 5 years of experience? Do you love undertaking a challenge? Ready to take on a role that requires a skillset in conflict/resolution? Want to add REAL value? Then this could be the role for you.

Join us As you embark in our FLAGSHIP centre with a new opportunity to upskill, guide & be a driving force for a Large Australian & New Zealand company where you can flourish and thrive as you start on your New Journey with National Storage.

Make the most of your skills and start your career with National Storage now.

About Us:

Established in 2000, National Storage is one of Australasia's largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand.

As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.

With a continual growth plan for expanding our portfolio across Australia and New Zealand, we have a Full Time Storage Manager role now on offer in our Port Melbourne centre.

The Role:

Our Storage Managers work collaboratively with their Operations Manager and their team to drive centre performance whilst aligning to company values.

The role is a multi-faceted role encompassing customer service, administration, operations & people management.

We often say in storage that no 2 days are the same If you have ever wanted to take a plunge and help lead a team to success - now is the time

Located in Port Melbourne, this centre is our Flagship site, with a large range of corporate & commercial customers.

As a business we will provide all on the job training to help you become a Storage Guru in return, - day-to-day you will be responsible for the following:

The responsibilities include:

Deliver and drive consistent and great service to support customers in making the best storage choice for their needs
Maintaining & Cleaning of the Storage Facility & Grounds.
Work towards monthly sales and KPI targets
Coach and lead a small team of Store Consultants
Drive operational excellence with a strong focus on centre presentation and maintenance
Commit to a safety-first culture, ensuring all compliance and administration tasks are completed in line with company policies
Resolve customer complaints and enquiries, and escalate any matters of support to Senior Management where required
Monthly analysis and end of month reporting summarising the centre's financial performance per month
Reporting directly to the Operations Manager regarding weekly & monthly updates/results
EOM Reporting and Ensuring centre KPI's are driven
Leading and managing your Storage Consultant to help drive the business to ensure success
Drive Storage Sales to help growth in the local area
Day
- to

Day Running of the business to ensure that the facility maintains National Storage standards, and continually provide fantastic customer service to our clients.

Assisting & servicing the Commercial Customer Base to ensure their needs are met on a daily/weekly basis

Be responsible for looking after the afterhours mobile phone - and to assist clients should any emergencies or issues pop up outside standard trade.

(As this is an emergency line - there is a very low number of calls)
Action general administration duties such as rosters, leave requests and timesheets, customer contracts and inventory management

About You:

Prior 5 + years' experience within a management or role in a fast-paced o flagship centre environment
Strong conflict & resolution knowledge, and the ability to de-escalate situations.
Proven ability in working towards sales targets and KPIs
Foster relationships with team members and Senior Management whilst delivering a supportive and exceptional customer experience
You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business
Excellent written and verbal communication skills with a keen eye for detail
Driver's license and car (preferred)

Benefits:

Permanent role with no nights, Sundays, or Public Holidays
Set rotating Roster
Full Training Provided
Lucrative sales incentive program
Access to company benefits such as paid parental leave and well-being subsidies such as employee assistant programs and health reimbursements
Discounts available through a range of leading retailers
Onsite car park or available parking close by
Supportive & Focused Team Culture
Collaborative working environment with the opportunity to receive discretionary gift cards

Now, more than ever is the best time to sell storage So, if this sounds like a challenge you'd love to jump in on - then don't hesitate Opportunities like these - don't come up often.