Customer Service Coordinator - Alexandria, Australia - Recruitment Edge

Recruitment Edge

Verified Company

Alexandria, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work with 'pride & purpose' when you join this global leader in biotechnology:

Varied, product-based, end-to-end customer service role:

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Key position where you can showcase your customer service expertise and set the tone for delivering a high level of service:

Opportunity to interact with global colleagues to contribute & share ideas for continuous improvement:

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Company supported training in ISO Quality auditing:

Modern offices in Alexandria including on-site parking:

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Generous salary + 13% super

The Company:

Work with 'purpose & pride' with a company where the values of science, business, and human well-being intersect

Focused on their continued contribution to the advancement of science for improving life in the global community - this biotechnology leader has been producing high-quality tools that support Life Scientists to solve problems & seek answers for over 40 years.

Their products are used across a range of sectors including Forensics, Pharmaceutical & Biotechnology, Government & Academic Research and their relationships with their customers, partners, and vendors are central to everything they do.

Your Role:

You will enjoy a varied role and your contribution will be key to delivering a high-level of service to a broad range of business customers.

Some of your responsibilities will include:

Receiving & processing customer orders
Creating & maintaining customer accounts in database
Advising customers of backorders & expected delivery times and liaising with couriers
Processing samples, replacements & credits
Processing freezer programme invoices, replenishments, and inventory adjustments
Liaising with customs brokers regarding international import shipments and preparing required documentation for the delivery of shipments received
Liaising with the Warehouse Coordinator re the despatch of orders
Managing account database set up: master file changes etc.
Eprocurement order processing | invoicing
Eprocurement monthly reporting for Accountant
Performing internal audits for the Quality System

Required Skills & Experience:

Strong experience in a similar productbased customer service role including the processing of customer orders, invoicing, inventory
Experience working with eprocurement systems an advantage
Previous experience working with products that have a limited shelflife preferred
Competency working with ERP systems (SAP preferred) and MS Word & Excel
Welldeveloped negotiation, decision making, and issue resolution skills
Experience in ISO 9001 quality management an advantage | or willing to undertake company paid training in same

Salary:
$70, $80,000.00 per year

Schedule: