Instructional Designer - Melbourne City Centre, Australia - Talent International

Talent International

Verified Company

Melbourne City Centre, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job Details:

Location
Melbourne CBD

Salary
Initial 6 month contract, CBD/WFH hybrid

Job Type
Full Time

Ref
BBBH101544_

Contact
Carly Llorente

Posted
about 3 hours ago

This leading University is currently seeking an experienced Instructional Designer with a solid background in Learning & Development for their large CRM replacement Program of work.

You will be a confident facilitator who is comfortable speaking to end users and ensuring all training responds to everyone's needs.

Key activities

Develop and deliver training for end user groups, both on

- line and facilitator lead as required

Analyse requirements and methodically develop instruction materials to match learning needs
Work closely with Change Managers and Instructional Designer colleagues to develop Training Strategy and Training Needs Analysis Delivery Schedule
Provide input and advise for support post training
Develop, assess, and report on learners' competency and achievement of learning outcomes
Troubleshoot system problems and escalate to the vendor where appropriate
Develop the Training Plan including identification of learning outcomes, determining appropriate delivery method considering team sizes, need for refresher training and potential for scalability
Develop or update work instructions (including instructional videos) where required
Transition project learning artefacts into BAU and induction programs

Skills and experience

Previous experience working as an Instructional Designer or similar within a large, complex organisation
Salesforce implementation experience
Experience in developing and delivering training across business processes and related IT Systems via electronic and digital channels using Agile Methodology
Loves training in a classroom environment and engages successfully with all delegates (with hybrid training required at times)
Experience using a range of digital formats (Articulate. Camtasia, Snagit, Captivate etc) to develop a range of learning materials
Use of JIRA, Confluence, LMS (TrainMe and Canvas) CRM (Salesforce, Microsoft Dynamic) Fonteva
Understanding of Design Thinking, HCD methodologies, Instructional Design Models, and other theories 70:20:10
Exceptional communication skills, both written and verbal
Able to work effectively at all levels in an organisation
Must be a team player and able to work collaboratively with and through others
Education industry experience is highly desirable