Helpdesk Support Officer - Melbourne, Australia - Ignite Specialist Recruitment Services
Description
Contract TypeContract
Reference
BH-369900
Industry
IT
Salary
per hour - Min: AUD 3- Max: AUD 3- Opportunity to work within the government.
- Be a part of the team that aims to make a difference.
- Immediate Start
About the Role
One of our government clients is looking for a helpdesk desk officer to join their team.
As helpdesk support Officer you are responsible for delivering efficient, effective, and timely technical support to end-users, enabling them to use technology resources seamlessly and ensuring the smooth operation of an organization's IT environment.
Roles and Responsibilities
- Provide IT Helpdesk support to the Council's employees and Councillors (including home support where required for Councillors) for all the Council's IT systems.
- Provide exceptional customer service by being patient, empathetic, and responsive when interacting with users. Maintain a positive and professional attitude throughout the support process.
- Provide and maintain technical support documentation and records are required.
- Assist with the rollout of technology programs as required.
What you'll need to succeed
- Tertiary qualified in Information Technology or related discipline.
- Relevant work experience in similar IT Support roles.
- Experience working with Office 365/Windows 10/Adobe Suite.
- Able to explain technical concepts in clear nontechnical terms.
- Excellent communication skills including impeccable telephone manner.
- Technical experience in supporting Microsoft Teams and Mitel Telephony an advantage.
- Hold a driver's licence as you will be required to travel around sites.
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