Expression of Interest: Warranty Clerk - Traralgon, Australia - AUTOrecruit

AUTOrecruit

Verified Company

Traralgon, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

For many years the friendly staff at this multi franchise dealership has operated a network of award winning new and used vehicles dealerships, their brands include Holden, Isuzu, Mazda, Mitsubishi, Subaru, Skoda, and Volkswagen.

They are now looking for expression of interest for a Warranty Clerk / Service Advisor

The skills and experience you will bring to this role include:

Adequate knowledge of motor vehicle
Excellent communication skills & telephone technique
Good administration skills
Excellent customer handling & driving skills
Good typing & computer skills
Clerical skills
Current full driver's license

ADMIN

Process all warranty claims in OEM Claims system
Check repair orders for correct information for audit requirements
Claim schedule reconciliation
Be responsible for all parts returns to OEM;'s on request for audit
Very strong attention to detail is required, including the policing of technician write ups, clocking times, & parts tagging
Must be vigilant, reliable, able to maximise claims
Ensure the Dealership is kept audit proof

SERVICE

Act as the conduit between customer and technician
Answering customer enquiries from walk in customer & telephone enquiries
Arranging suitable appointment times for customers vehicles to be service &/or repaired.
Provide professional customer advise
Total customer satisfaction with explanation of invoices & proper handover of vehicle
Completion of necessary paperwork
Reconciliation of debtors

What they offer:

An attractive salary plus overtime
Monday to Friday only, get your weekends back
Professional development, business exposure and training.
A safe, friendly, and supportive team environment which encourages internal progression

Please contact

Kirra Fudge on quoting job number