Student Support Trainer - Adelaide CBD, Australia - ILSC Education Group

ILSC Education Group

Verified Company

Adelaide CBD, Australia

1 week ago

Posted by:

Olivia Brown

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Description

GREYSTONE STUDENT SUPPORT TRAINER - Adelaide

JOB DESCRIPTION

PURPOSE OF THE POSITION:

The purpose of the
Greystone
Student Support Trainer role is to provide dedicated on-campus student support in the form of supervised and guided self-access.

In addition, the role will support academic management with a range of administrative tasks such as marking, student completions, assessment moderation, student progress meetings, faculty support and other tasks that support Greystones national delivery alignment and student experience initiatives.

It is envisaged that these roles at each campus will form part of the core Greystone faculty team, providing leadership and demonstration of our core values and missions within our wider community.

The
Greystone
Student Support Trainer is a Full-Time position which operates on campus, 1pm to 9pm Monday - Friday. These hours may be adjusted to reflect the changes in delivery and student demand.

Reporting to the Senior National Assistant Director of Training, the
Greystone Student Support Trainer will provide support to the faculty and academic management team in managing our day-to-day operations as per the key and general duties mentioned below.

KEY RESPONSIBILITIES AND DUTIES:

Running Student Self Access on site
Supporting students at risk through the management of our Academic Intervention Strategy nationally though
Running Academic Progress meetings for students
Following up key student concerns
Reviewing student support plans and documentation
Administration of VSAR registers with National Quality Assurance
Adhoc student support as required
Managing student support sessions during term break (Bootcamp)
Marking overflow assessments from a range of qualifications
Conducting Quality Assurance checks on attendance, assessments, and more
Completing nationally aligned Assessment Essentials content for a range of qualifications
Driving completion rate growth in our students through:
Contacting students who have incomplete assessment tasks
Booking students in for academic support
Supporting students through to qualification completion
Providing exceptional student support
Daily communication and collaboration with the academic management team
Assisting casual trainers with presessional support and guidance to achieve national delivery alignment
Running on campus orientations and other Greystone related campus activities/initiatives
Providing support for Student Advisors, VET Administration teams and Sales and Marketing teams in assisting student queries on campus
Participation in assessment moderation processes

GENERAL RESPONSIBILITIES AND DUTIES:

Collecting and relaying feedback on assessments and materials
Supporting opportunities for professional development of training staff in collaboration with academic management team
Assisting the department with networking events, marketing events and student experiences
Supporting strategic initiatives designed to improve the student engagement and experience nationally such as our student Academic Excellence Awards and Graduation Ceremonies
General support and administration for the department as required
Collecting media of our VET programs for distribution on social media and our wider community
Adhoc fillin for absent trainers as required.
Regular communication and collaboration with the academic management team
Contribute to Work Health and Safety identification and participation in committees when requested ensuring a safe and supported work environment.
On occasion, participating and contributing to development of National VET programs through attendance at National VET meetings, and global continuous improvement initiatives.
Collaborating with the Senior National Director of Training and academic management team to identify, develop and implement key organisational culture, engagement and change initiatives and strategies.
Working collaboratively and cohesively with National VET Administration, and other departments as appropriate.

QUALIFICATIONS:

Certificate IV or Diploma in Training and Assessment
Post graduate qualification in Business, Education or Management
Current Working with Children authority

KEY LEADERSHIP ACCOUNTABILITIES:

Deliver exceptional support for students, trainers and academic management teams.
Ensure that all facetoface on campus support classes are supported, including fill in student selfaccess as required
Exceptional project management, organisational and administrative skills including the ability to prioritise tasks and meet deadlines
Act a role model for a culture among staff that is open to change and supports continuous quality improvement, collaboration, respect, accountability and ILSC Education Groups core values.
Demonstrate high levels of integrity with decision making and adherence to key legislation and compliance.
Navigate complex interperso