Solution Manager - Darlinghurst, Australia - ED - Group Support Functions

ED - Group Support Functions

Verified Company

Darlinghurst, Australia

3 weeks ago

Posted by:

Olivia Brown

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Description

About us:

United behind a common purpose of 'Creating a more sociable future together', we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.

Our agile teams are empowered to innovate and deliver an excellent experience for our customers - no matter whether they choose to shop in-store, or online.

With an industry-leading technology team, backed by analytics, we're resourceful and willing to experiment.

Endeavour Group has separated from Woolworths during calendar year 2021 and is well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution

About the Opportunity
The Solution Manager - Offers & Marketing is a leadership position within the Technology team. The role is responsible for alignment, and roadmaps fit to business strategy of the relevant platform & related systems. The role will have indirect line management using the practice/chapter model.

The role carries ownership of the core Offers and Marketing technology and how it supports all retail customer journeys and interactions, working in partnership with our business product owners.

The role is responsible for the technical product strategy/lifecycle and working alongside the Product Leads, Group Product Managers, business partners and technical teams in how to shape delivery in cost effective, quality, innovative customer experience technology solutions and services that support the business strategy.

With Endeavour Group having experienced significant growth in the last 24 months, this role carries significant importance to ensure that existing & future platforms continue to deliver a world class digital experience to our Customers.

A day in the life of a Solution Manager - Marketing & Offers

Technology Strategy & Planning_
Own and maintain the overall technology roadmap, for domain, in partnership with the Business and Technology Leads.
Working in partnership with Enterprise Architecture and guide technical decisions that support the business strategy
Partner with the business and Architecture teams to drive the review and selection of new solutions and how they fit into the relevant domains (i.e. KDDs)
Understand, research and follow technical trends in the industry and in general able to assess emerging products in the Offers & Marketing space and companies to measure their potential value (or threat) as well as make recommendations on which new technologies to invest in or leverage.
Explain and market highly complex technical concepts and solutions in a way that allows quality business decisions
Proactive leadership on Total Cost of Ownership (TCO) of Offers Platform and capabilities and highlight opportunities
Active involvement in the annual Budget planning process with respect to growth/scale, opportunities or utilization of the respective domain
Delivery enablement_
Partner with the Product Managers (EDX), Solution Managers (IT) and Endeavour Brands (Pinnacle, ALH, Jimmy, Langtons etc...) to understand customer and business problems and how these translate into our quarterly plans in order to align domain and product roadmaps.
Active involvement in the trimester planning process and provide technical advisory to ensure quality plans exist for the objectives, delivery milestones and releases; and align with the domain roadmap.
Provide technical (alongside EA/Platform Managers) advice/input into the squad backlog, especially for capabilities/features that are utilized across squads or impact endtoend customer outcomes.
Play a key role in the technical relationship with external technology partners within the domain including the onboarding of new partners in the domain ecosystem
Partner with other Solution managers to ensure the endtoend technology stack meets the business strategy and provide input into Squad plans
Develop metrics and KPIs for performance measurement relating to the domain, Document and report on performance
Partner Operations team to ensure they are visibility of business strategy and demand.
Contributor to the management of technology partner performance in terms of costs, timeframes, quality to agreed service levels and escalation of non

- compliance issues in relation to Sprint deliverables, Negotiate commercial terms and charges

What you'll need to succeed:

Functional Capablities_
Business Transformation Experience.
Technology experience, working with endto

- end, complex and high value projects

Solid understanding of Agile and Scrum methodology, disciplines and procedures, and evidence, or ability, to help / guide others on processes
Has good understanding of Systems Development Life Cycle
Proven ability to execute technology solutions (by driving outcomes)
Ability to provide input to technology strategies that enable and inform business strategies
Keeps abreast of industry trends and directions to