Office Coordinator - Rowville, Australia - O'Brien Electrical and Plumbing

O'Brien Electrical and Plumbing
O'Brien Electrical and Plumbing
Verified Company
Rowville, Australia

6 days ago

Olivia Brown

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Olivia Brown

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Description

O'Brien Electrical & Plumbing Rowville is a proud family of quality-focused trade service professionals in the electrical industry.


The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.


PRIMARY PURPOSE

  • Smooth operation through efficient scheduling of all jobs.
  • Efficient management of inbound operational inquiries/communications either directly or via Virtual Assistant.
  • All jobs invoiced within, targets and KPIs.
  • Be the glue between operational performance and marketing through customer service followup activity.

POSITION IN CONTEXT

  • Due to the growth transition of our business, this role fills an essential purpose to contribute to the team in keeping operations smooth sailing
  • This role is directly responsible for tasks that deal in the different departments, including operations, administration, and customer service.

GENERAL FUNCTIONS AND TASKS

  • Respond to all inbound calls and inquiries
  • Respond to and manage inbound operational inquiries/communications
  • Create customer survey, testimonial and referral programs.
  • Support improving stock accuracy.
  • Create and improve procedures and systems.
  • Back up for all office functions.
  • Support Management Team in any tasks required
  • General Office Management tasks
  • Submissions of Jobs to Approved Providers
  • Learning and understanding Scheduling of Jobs
  • Understanding all the functions of Operations to enable support as needed

KNOWLEDGE AND EXPERIENCE

  • Requires sound operations and administrative ability.
  • High level of computer literacy including but not limited to management systems eg Simpro, MS Office particularly excel.
  • Relevant qualifications ie Operations, Sales, Administration or Accounting are preferred but not essential.

WHAT WE CAN OFFER YOU

  • Continuous growth and opportunities for career advancement we promote from within
  • Close work from home
  • Flexible working environment
  • Bonus structure in place
  • Be part of team events and make a difference to the community
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