Team Leader, Digital Channels - Perth, Australia - National Australia Bank

National Australia Bank

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Team Leader, Digital Channels

Team Leader, Digital Channels

Job no: 791855

Business unit:
Personal Banking

Primary position location: 100 St Georges Tce, Perth, WA

Work type:
Permanent Full time

Region:
WA- Perth inner

Dynamic and Supportive Team Culture
-
Lead, Inspire and Coach a team of bankers to provide exceptional customer service:

Working days are Tuesday
Saturday 12pm -9pm (AEST/ADST) these shifts are based in Perth and finish times vary depending on AEDT. Shifts will finish either 8pm or 9pm local time

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.
You make NAB. You get it done for our customers and our communities. You're laying the foundations for NAB's future success. Together we'll grow, excel for our customers, and make this a workplace to be proud of.

It's a good time to see what more you can find at NAB as a Team Leader, Digital Channels.

As the Team Leader (TL) for Digital Channels, you are a self-motivated and driven individual who thrives on leading and mentoring your team.

Your role is to lead and coach up to 15 bankers to provide exceptional service to our customers.

Your main responsibilities will Include:

Focusing on delivery excellence for our customers
Developing and maintaining skilled bankers across the team, including coaching and mentoring
Identifying continuous improvement in procedures and assist with solutions
Ensuring bankers operate within appropriate policies
Maintaining uptodate training records

To be successful in this role you will have:

Experience in Financial Services, with experience gained in Customer Service and Call Centre or Digital Channels
Experience in leading, coaching and developing a team
Communication and collaboration capability
Role model excellency, passion and drive on a day to day basis
The passion to put our customers and colleagues at the heart of everything you do
The ability to work effectively under pressure and be deadline and target driven

If you have the skills and drive that we are looking for, we would love to hear from you.

A diverse and inclusive workplace works better for everyone.
At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

Continuing building your career at NAB

Advertised: 29 Jan 2024 6:00 AM W. Australia Standard Time

Closing: 29 Feb :55 PM W. Australia Standard Time

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Job ID 791855