Network Technical Specialist - Hobart, Australia - Telstra

Telstra

Verified Company

Hobart, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Employment Type

Permanent

Closing Date

3 Mar :59pm

Job Title

Network Technical Specialist

Job Summary

As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra TasGRN.

Job Description:

Our Networks & IT team

Working with one of the most advanced communications networks in the world, our network operations team uses the latest, most cutting-edge technologies to maintain our network 24x7, 365 days a year.

We are actively involved in many new technological developments on a huge scale to benefit our customers. That's where you come in, as we look to expand our talented team.

The role with us

The Network Technical Specialist provides a premium Managed Radio Network for our customers, focusing upon delivering an exceptional end to end customer experience.

The Tasmanian GRN NOCC pride ourselves on our ability to work closely with our Emergency Services customers, understand their unique critical communications needs and achieve agreed KPI's.

This allows each Emergency Service Agency to focus on protecting the Tasmanian Public.

When there is an outage to their service, we must act with urgency to deliver timely, accurate, relevant and consistent communication tailored to each customer's needs and then work to restore services as soon as possible.

This role is based in Hobart, Tasmania and a rotating shift roster 24/7/365.

Key responsibilities:

As a Shift Operator for the Tasmanian GRN NOCC, your passion for emergency services will contribute to delivering the requirements outlined within the customer contracts.

This includes, but is not limited to;

They will ensure that the communication of events is timely and accurate, and that the strategies applied to resolve the incidents are timely, effective and aligns with meeting, and when possible exceeding, defined Service Level Agreement (SLA) targets
Record, coordinate and, in some instances execute planned network changes. These activities should not impact the resolution of incident management activities.
Diagnose and resolve technical issues affecting the supported solutions, engaging Field Technicians and Major Incident Management as required to restore Service within the contracted Service Level Agreements.
Develop and maintain relationships with key internal and external stakeholders

About you

To be successful in the role, you need to have:

Availability to work in a rotating shift roster 24*7*36
Citizen or Permanent
Solid understanding of computer systems and network fundamentals.
You will display strengths in prioritisation and the ability to remain engaged and focussed under pressure.
Clear and concise verbal and written skills. You will be required to communicate Incident details, including a full and accurate description of the impact in a concise and timely manner to key stakeholders.
Ability to work with agility and always maintain excellent situational awareness by showing resilience when working under pressure, with the ability to prioritise conflicting work with high attention to detail, whilst maintaining tight deadlines.
Customer centric attitude, continuous improvement mindset, thrive in a constantly changing environment and a desire to improve or expand upon the current skills.
A passion for Emergency Services and helping the wider community.

Highly desirable:

Experience working in an Operations centre and/or Service Desk environment
Experience working in and contributing to a continuous improvement culture, utilising data analysis to gain insights and involving automation solutions to reduce manual tasks and increase efficiencies.
Experience in working independently including gathering impact information quickly, key stakeholder communication and utilising existing knowledge base repositories to seek solutions.
P25, Radio over IP experience or equivalent
Experience in RF with an understanding of various techniques required for twoway radio transmitter combining and receiver multicoupling, minimising interference, intermodulation and noise sources and their effect on land mobile communications
Experience working in strict Service Level Agreement (SLA) based environment with focus on the urgency to drive the response and restoration of incidents.
Experience and/or qualifications which show good understanding of Event, Incident, Problem, Jeopardy and Change Management and their role in the ITIL Service Management model.
Experience working within Quality Management systems such as ISO900
Are you a Citizen or Permanent Resident?
Successfully pass a Police check

Thrive, your way

Your work will expose you to innovative thinking, technologies and global best practice.

As we grow, you'll grow, and this will extend onto building your own valuable talents and skills here with us.

Interested?