Childrens Ward Admin - Brisbane, Australia - Queensland Health

Queensland Health
Queensland Health
Verified Company
Brisbane, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
About the role
The administration officer is to assist in the facilitation of service delivery in the hospital setting.


The key responsibilities of the role are:

  • Provide first point of call, reception and telephone response service for patients and/or relatives on arrival to the department and ensure re-direction to the appropriate area for care by health professionals, using tact, diplomacy and discretion.
  • Register patient data onto relevant electronic databases and ensure patient data is updated in a timely and accurate manner. Actively support the use of telecommunication technologies for the purpose of providing health care services across geographic, social and cultural barriers.
  • Ensure the accurate completion of all forms especially the Patient Election Form and obtaining the patients signature.
  • Aid other staff within a team structure to ensure priority tasks are completed and deadlines met.
  • Demonstrate high work ethics, the ability to work autonomously and a high level of pride in their work.
  • Build relationships with customers, using strong communication skills and negotiation skills to understand customers' needs and to deliver a service that meets their needs and policy guidelines.
  • Actively contribute to maintaining a safe workplace that values the health and safety of coworkers, clients and visitors.
  • Actively contribute to developing and maintaining a culture where staff are vigilant to risks to themselves, their coworkers, clients and visitors (including health and safety, business and operational risks).
About you

  • Demonstrated effective customerfocused service within a confidential working environment.
  • Welldeveloped written and oral communication skills with an ability to effectively interact and negotiate with all levels of staff and the public in accordance with confidentiality guidelines.
  • Demonstrated ability to establish work priorities and meet deadlines in a constantly changing environment.
  • Demonstrated ability to work as a team member with a high level of autonomy to manage daily workloads and to contribute towards achieving the goals of the Health Service.
  • Knowledge of or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems.

Mandatory Requirements:


  • Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
About West Moreton Health

West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036.

Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community - Follow this link


Benefits:


  • 17.5% annual leave loading (Additional allowances/entitlements may apply)
% employer contribution to superannuation

  • Professional development
  • Salary sacrificing options
  • Wellness programs
  • Employee Assistance Service (EAS).
To apply
Further information regarding this role please download and read the attached Role Description and Information Packages.

You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

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