Training Specialist - Sydney, Australia - Heinemann

Heinemann

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

For our office at Sydney International Airport we are looking for a Training Coordinator.
Training Specialist
Your new job includes

Support Retail Training Manager and retail sales team with Operational, SCLC, ADAAPT 6 Steps in Customer Service and Product training coordination and implementation.
Prepare and maintain department training calendars for Sydney T1, T2, T3, Gold Coast, Broadway stores.
Coordinate and provide training in store and classroom support for retail sales staff, coordinate retail sales team training iPads
Coordinate logistics for, retail training, meeting room bookings, materials and equipment set up for operational, customer service and product training.
Coordinate and update operational procedures folders in collaboration with the Retail Training Manager
Create training schedules for all departments, track and create reports on outcomes of all training and maintain retail training records.
Ensure compliance with company policies, procedures and standards are maintained across all training activities

What you should bring along

You have a background in customer service, with experience in retail, training, delivery, processes and procedures
Exceptional customer service skills, experience in point of sale training
Excellent communication skills exhibit exceptional verbal and written communication skills, coupled with strong presentation abilities and high attention to detail
Proficient in Microsoft Office Suite (Word, PowerPoint, Excel and Outlook)
Be a natural selfstarter who seeks out opportunity for improvement
Ability to handle multiple tasks and complete to high standards
A strong understanding of the endtoend training process
Strong knowledge of retail operations, sales techniques and customer service principles
Proven ability to engage and train individuals

What you can be excited about

Active feedback culture

Attractive employee discounts
**Subsidised parking