Customer Experience Team Leader - Cockburn, Australia - The City of Cockburn

The City of Cockburn

Verified Company

Cockburn, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Customer Experience Team Leader

Full Time - 12 month contract

The City of Cockburn recently embarked on an organisational transformation journey, with the purpose to elevate the City's current good standing in delivering outstanding service to the Cockburn community in a more progressive and contemporary delivery model, to achieve our vision of _Cockburn, the best place to be.

_We're a place of opportunity for professionals and we're focused on delivering for our community.

The City of Cockburn is dynamic and rapidly growing.

It provides its employees with generous employment conditions and highly desirable lifestyle benefits including:

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Generous superannuation (up to 14.

5%):
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Professional development opportunities:

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Great study assistance (50% HELP contribution):

Additional 2 days of leave per year:

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Cockburn ARC membership:

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9 Day fortnight:

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Wellness programs

The City
Cockburn is one of the major coastal cities found in the state of Western Australia. With a current population of over 120,000, the City is dynamic, rapidly growing and an exciting place to be.

Situated just 22km south of the Perth CBD, Cockburn boasts an amazing coastline, beautiful beaches, and parks, and is supported by a rich mix of community facilities and diverse employment opportunities.

The City of Cockburn is a nationally recognised leading local government.

With a growing and vibrant community of 120,000 residents, $1.6 billion in assets and 530 FTE staff, it is a major organisation within the Perth metropolitan region, with a long history and an exciting future.

About the Position

We are currently looking for an individual who has the skills, experience and drive to be responsible for leading the customer service team in providing an exceptional customer experience to the City's customers and contacts.

The Customer Experience Team is generally the first point of contact into the City of Cockburn, this integral role ensures the Customer Service Team is appropriately skilled, prepared and motivated to provide an exceptional customer experience service.

Success in this role will be evidenced by high levels of customer satisfaction, staff readiness and performance, and quality of services across communications with all frontline staff and customer services of the City.

About You

You will be customer orientated and customer focused; you will have a good grasp on exceptional customer experience because you strive for and expect this for yourself.

You are aware of the expectations demanded of this important role and know how to encourage your team along for the journey.

You are able to focus on the now while looking towards the future; you can identify improvements and are passionate about developing your team.

You will be a leader through example.

Salary:
$81,421 - $86,453 per annum, depending on Qualifications and Experience

For further information contact:
Please contact Colleen Miller, Customer Experience Coordinator on

How to Apply:

Please ensure you read the attached Job Description to get a full understanding of the role requirements and selection criteria before applying.

Closing Date:
Friday 27 January 2023 at 6.00pm

The City of Cockburn reserves the right to commence recruitment prior to this date._
Applicants are required to demonstrate a commitment to the City of Cockburn values of Safety, Customer Service, Excellence, Accountability and Sustainability_.

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