Tenancy Advisor - Adelaide, Australia - SYC
Description
Role Title:
Tenancy Advisor
Type of Employment: 22.8 hrs per week Part time, Fixed Term until 30/06/2024
Are you looking for a role where you can make a difference?
As a Tenancy Advisor, you will play a crucial role in providing expert advice and support to tenants, ensuring they understand their tenancy rights and responsibilities and achieve their goal of sustaining their tenancy.
Your day-to-day activities will include:
- Working within the Service Delivery Model for SYC's Tenancy Services to achieve outcomes specified in funding contracts and within program guidelines.
- Responding to incoming telephone and online inquiries
- Providing clients with the information, coaching and empowerment needed to enable them to selfmanage in the first instance.
- Conducting targeted financial, tenancy and risk/vulnerability assessments of clients to establish their housing needs and goals.
- Working collaboratively with colleagues, internal and external to SYC, and stakeholders to raise awareness and understanding of the role and scope of SYC's Tenancy Services and its target cohorts.
- Contributing to the development of and facilitating community information/education sessions.
About You...
As someone who has a passion for making a difference to people's lives, you will build positive and trusting relationships with clients to achieve positive outcomes.
- Strong engagement skills and ability to interact effectively and sensitively with clients from diverse cultural backgrounds.
- Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.
- Communication skills, both written and verbal, including the ability to write timely and accurate case notes and reports.
- Time management and organisation skills, able to work both independently as well as an effective team member, to plan and achieve outcomes and to successfully meet deadlines and KPIs.
- High level of honesty, integrity, and confidentiality.
For this role, you will need to:
- Hold a Tertiary qualification in a discipline relevant to the applicable service agreement or currently working towards same (e.g., Legal Studies, Social Work, Social Sciences, Counselling, Human Services, Financial Counselling or Mediation).
- Be willing to work on a rotating roster between the span of 8am to 8pm Monday to Friday.
- Have possession of a current valid Driver's License, willingness to drive.
How to Apply...
We're proud to be a Circle Back Initiative Employer and we commit to respond to every applicant.
If you have any question regarding this position, please contact Carie Dawes, Manager
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