Sales Administration Assistant - Helensvale, Australia - Harvey Norman

Harvey Norman

Verified Company

Helensvale, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job no: 561015

Work type:
Full Time

Location:
Helensvale

Categories:
Administration

Monday to Friday only
No weekend work
Convenient Helensvale location

Quantum International is an importer and exclusively distributes furniture goods to Australian home and lifestyle retailers Harvey Norman and Domayne.

The Quantum International Team is seeking a
Sales Administration Assistant to join the dedicated team based in Helensvale to support their day-to-day business administration operations.

As a customer service representative, you will play a vital role in ensuring customer satisfaction and rectifying customer service issues.

This is an excellent opportunity to grow your career with a company that values internal promotions and encourages employees to explore new challenges.

Your friendly demeanour and excellent communication skills will be essential as you assess their needs and provide them with personalised support.

In this role you will:

Provide exceptional customer service and solutions to customers
Provide knowledgeable and accurate advice to customers
Liaise with our service agents & suppliers and keeping the service database up to date
Keep our customers updated on the status of their customer service ticket and ensure this is completed within an acceptable timeframe while providing outstanding customer service
Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, following company procedures and reporting
Run weekly reports for repairs/service jobs as required by the Proprietor
Advise customers of arrival of stock and organise delivery as requested by the Proprietor
Manage shipping of parts and replacement product

What we require:

Capacity to juggle multiple tasks with a flexible, 'cando' attitude
Customer service champion with very strong communication and interpersonal skills
Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills
Friendly, confident, flexible, and work well as a team member
Going above and beyond to provide exceptional customer focused problem solving
Experience of resolving customer complaints and making quick decisions

What we offer: