Journey Expert, Anz Plus - Melbourne, Australia - ANZ Banking Group

ANZ Banking Group

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Req ID: 44578

Department:
AR ANZx Join

Division:
Australia Retail

Location:
Melbourne

About the role

At ANZ our purpose is to shape a world where people and communities thrive.

We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

ANZ Plus is looking for people who are passionate about transformational change and doing great things for our customers, to help us redefine banking for the future to better support our customers' financial wellbeing.

You will support an agile squad in the Join value stream, which has a mission to empower customers to join and interact with ANZ Plus effortlessly, with high levels of trust, and putting them in control of their identity.

As a Business Analyst / Journey Expert, your role is crucial in helping ANZ Plus build and develop the propositions that customers love.

This role will sit within the Manage & Share episode and will focus on building and enhancing our digital identity capability and getting involved in government and industry schemes.

It's a very fast paced environment so no two days will be the same.

As well as the normal business analyst / journey expert responsibilities of eliciting and defining user stories, managing squad backlogs, working with delivery teams and product owners you will also:

Support the agile delivery of mobile apps | web | APIs and integrations with our talented engineers.

Work with internal Legal, Change, Risk, Technology, Security Partners to ensure control sets are developed and monitored.

Learn from your peers and share what you know whilst contributing to our high performing business analyst culture.

If you'd like to part of something really different, then we'd love to hear from you.

Role location:
Docklands, Victoria

Role type:
Permanent, full time.

What will your day look like

We build robust squads so the ability to wear multiple hats when needed is essential. The team will look up to you for direction and guidance as they tackle new propositions.

Your key accountabilities include:
Working with your squad, other episode teams and business services to define and deliver a radically improved Join experience

Supporting PO and CX/UX designers in proposition development, bringing a data-driven mentality

Breaking down propositions into a delivery roadmap of features, deliverables, and epics, starting with the thinnest slice first, to facilitate continuous delivery and enhancements

Work with your squad to facilitate collaboration sessions, define user stories and support the overall delivery of the proposition

Managing risk and control assessments as feature process design evolves

Managing operational and feature readiness; working with all stakeholders to ensure end to end feature delivery readiness and endorsements

Supporting product governance requirements

Monitoring and reviewing in-market features, building intimacy and metrics on how customers use these features and identifying areas of improvements/opportunities

Contributing to the 'test & learn' culture within the squad, encouraging best practices around reviews, quality, and documentation.

What will you bring?

To grow and be successful in this role, you'll ideally bring the following:
Proven ability to define, develop and deploy complex, technically focused mobile propositions into production and into customer's hands

Proven history of delivery on Mobile / Digital platforms

3 years agile delivery experience, such as authoring of User stories (BDD), requirements gathering and release activities

Extensive experience working within cross-functional, agile, or continuous delivery teams

Ability to explore customer needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate

Excellent communication and interpersonal skills with the ability to influence outcomes at all levels

A desire to continuously learn new techniques and technologies, bringing innovative ideas into the Squad

Proven experience/background in the delivery of one of the episodes will be looked upon favourably.

So, why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.

But it's not just our customers who'll feel your impact. You'll feel it too.

Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

14/07/2023, 11.59pm, (Melbourne Australia)