Team Leader - Scoresby, Australia - Australia Wide Office Staffing

Australia Wide Office Staffing

Verified Company

Scoresby, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

$100,000 plus super

Scoresby location
Monday to Friday
8.30am to 5.00pm
Immediate start

The company:

Delivering innovative wireless solutions to customers around the world, to support their mission-critical communication needs.

The role:

Reporting to the Finance Manager you are responsible for coordinating the National Warehouse and Customer Service Team ensuring order intake, fulfillment and delivery of products and services to stakeholders and customers meet company expectations.

Key responsibilities:

Driving strategic and business plan initiatives
Supporting and facilitating a Customer Service Strategy to support the business strategy for growth
Ensuring customer satisfaction and service is adhered to and turnaround times are met
Demonstrating a willingness to support staff and team when necessary
Managing all first point of call for enquiries and help desk across the branch networks
Developing strong relationships with freight and logistics ensuring on time deliveries
Reviewing warehouse procedures and stock location and developing a workflow improvement program
Implement strategies to manage stock obsolescence and provide warehouse efficiencies
Coordinate scheduling of service, repair & assembly technicians (lead standup meetings)
Ensuring repairs and sales orders are invoiced accurately and in a timely manner
Acting as a conduit between sales, service, branches and operations to alleviate any queries that may arise
Supporting the team where required to ensure turnaround of order to delivery to customer expectations are achieved
Additional duties as required

The person:

5 to 10 years of experience working in a customer service, fulfillment or warehouse management role
Customerfocused; experienced in managing a team and expectations
Experience working with a wide variety of clients and able to develop and maintain relationships
Experienced within a PMR industry or telecommunications industry will be highly regarded
Multitasker, excellent communicator with the ability to work well in a busy, fastpaced environment

Proficient computer skills a must

Software utilised:
MYOB, MS Office Word, Excel, PowerPoint