Aps 5 - Perth, Australia - Talent International

Talent International

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

australia perth contract negotiable
Key Responsibilities:

You'll be responsible for assessing and monitoring complaints and regulatory intelligence over calls
Handling a caseload of complaints related to the provision of supports and services by the Department, including complex matters, and escalating incidents for investigation when necessary.
Keeping an eye out for trends and issues by overseeing and reviewing complaints received by the Department, providing valuable advice on emerging matters.
Completing assessments of complaints and regulatory intelligence to highquality standards within agreed timeframes.
Offering education and training to providers on incident identification, prevention, and response, thus fostering a culture of safety and accountability.
Developing and nurturing strategic relationships with a diverse range of stakeholders, facilitating collaboration and effective functioning of the Department.
Crafting complex and sensitive correspondence and corporate documentation, including reports, briefings and submissions.

Required skills and experience:

-
Must be an Australian Citizen and based out of Perth, WA
:

Demonstrated experience in answering calls, showcasing excellent communication skills, empathy and problemsolving abilities.
Proven experience in regulatory compliance, complaints management or similar roles.
Ability to work independently and collaboratively in a fastpaced environment.
Empathy and sensitivity towards individuals.
For further enquires please call Huma on