Branch Manager - Portsmith, Australia - Coates Hire

Coates Hire Portsmith, Australia

3 days ago

Full time

Description

About us

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here...

Permanent full-time position

Annual bonus

Tool of Trade Vehicle

At Coates Cairns, our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.

This position assumes accountability for branch performance with a focus on safety and achieving KPI's associated with revenue, fleet utilisation and customer loyalty. You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates' customers.

Ensuring the safety of your team and Coates customers

Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer

Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.

Oversee Asset Management

Manage branch P&L's and KPI's around fleet availability, fleet utilisation and customer loyalty.

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

Development and career progression pathways

Access to our employee discounts, benefits and wellbeing program

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave in addition to government parental leave scheme

Volunteering opportunities through the Coates Foundation

What you'll bring to the role

Sales and operational management experience

Previous team leadership experience, developing a 'One Team', cohesive mindset

A track record of delivering on customer service KPIs

Demonstrated commercial acumen

Excellent Communication skills, both written and verbal

Strong computer literacy, including customer databases and Microsoft Office Suite

Ensure compliance with company and industry policies and procedures.

Increase overall productivity of the branch by implementing relevant employee training, budgeting effectively and capturing growth opportunities

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Unlock your next career opportunity – apply today

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.

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