Hotel Front Office Duty Manager - Melbourne, Australia - AccorHotel

AccorHotel Melbourne, Australia

4 days ago

Full time

Description

Job Description

We are looking for an experienced Front Office Supervisor / Front Office Duty Manager to join our team. Reporting to the Front Office Manager, you will:

Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times
Assist in developing, implementing and maintaining procedures for the front office department and fostering a focus on guest engagement
Assist with the management of the team including training and development, ensuring the team's success
Handle complex guest queries and feedback
Have the ability to work a rotating roster, including overnight, weekends and public holidays

Qualifications

About you

Previous experience in a similar role with proven success
Excellent time management skills
Strong communication and customer service skills
Desire to grow your skills and progress your managerial experience
Ability to work autonomously when leading the overnight team
Previous experience with a PMS (Opera experience will be highly regarded)
Reliability & flexibility to work a rotating roster
Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain)

Additional Information

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.

Current Australian working rights are required for your application to be considered.

Duty Manager

3 days ago

City of Monash Melbourne, Australia

**Job no**: 494815 · **Categories**: Sport and Recreation · Casual Duty Manager · Salary from $ Superannuation · **Position Location**: Glen Waverley / Oakleigh / Clayton · Are you a skilled leader with a passion for creating exceptional customer experiences? We are seeking highl ...
Duty Manager

1 week ago

Mamasita - HIA Group Melbourne, Australia

Mamasita - HIA Group · - Integral key leader of our senior leadership · - Oversee peak service times · - Be the face and the reason guests return · - Bring the vibe to service · - Management and development of team in collaboration with Front of House Manager · - Be a key team le ...
Duty Manager

1 day ago

InterContinental Melbourne, Australia Full time

**About Us** · Join us in sharing the story of our rich heritage, surrounded by 1890s architecture adorned with two unique and stunning gothic-style facades. The InterContinental Melbourne the Rialto is nestled on legendary Collins Street in the heart of Melbourne's Central Busin ...
Duty Manager

1 week ago

Hyatt Centric Melbourne Melbourne, Australia

Summary · **Hyatt Centric Melbourne** · Hyatt Centric Melbourne is the Centric brand's first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot so you can explore your destination's hot spots, hidden gems, and loc ...
Duty Manager

3 days ago

TFE Hotels Melbourne, Australia

We're looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you're so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you · A magnet for happiness, you auth ...
Duty Manager

1 week ago

Marriott International, Inc Melbourne, Australia

**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **THE RITZ-C ...
Duty Manager

1 week ago

City of Monash Melbourne, Australia

**Job no**: 494645 · **Categories**: Sport and Recreation · Duty Managers (Casual) · $42.67 per hour + Superannuation · **Position Location**: Glen Waverley / Oakleigh / Clayton · Are you a skilled leader with a passion for creating exceptional customer experiences? We are seekin ...
Duty Manager

3 hours ago

City of Monash Melbourne, Australia

**Job no**: 494428 · **Categories**: Sport and Recreation · Casual Duty Managers · $41.71 per hour + Superannuation · **Position Location**: Glen Waverley / Oakleigh / Clayton · The City of Monash is a dynamic organisation committed to providing excellence in service delivery. Lo ...
Duty Manager

1 week ago

Hyatt Centric Melbourne Melbourne, Australia

Summary · **Hyatt Centric Melbourne** · Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. · Featuring 277 luxuriou ...
Duty Manager

1 week ago

242 Exhibition Street Mlb Melbourne, Australia

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, ...
Manager On Duty

1 week ago

Kingpin Southbank, Australia

Who is Kingpin? · Kingpin is a premier entertainment destination where guests feel like royalty and our team feel like family. Kingpin is a part of The Entertainment & Education Group (TEEG) which is one of the world's largest entertainment brands and includes our other brands Zo ...
Duty Manager

2 days ago

NRMA Motoring & Services Melbourne, Australia

**About SIXT Australia** · SIXT is 100% owned by NRMA Group. We make people and their things easily mobile. Our mission is to deliver convenient mobility backed by the human touch. Our ambition is to transform Australia's car rental industry, becoming the #1 smart fleet operator ...
Duty Manager

1 day ago

Marriott International, Inc Melbourne, Australia

**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management · **The Westin Melbou ...
Duty Manager

1 week ago

Marriott International, Inc Melbourne, Australia

**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Management ...
Duty Manager

1 week ago

Grand Hyatt Melbourne Melbourne, Australia

Summary · **About Hyatt** · At Hyatt we care for people so they can be their best. Care comes from an authentic place of **_empathy_** and human **_connection._** We do this by truly seeing people and getting to know them as **_unique_** individuals, to enable us to design and de ...
Duty Manager

1 week ago

Avis Budget Group Melbourne, Australia

Looking to step into a managerial position? We have just the opportunity for you in Melbourne · - **Leadership role**: · - **Airport based**: · - **Large international organisation with opportunity to move internally** · **About the role**: · As a **Duty Manager, **you will contr ...
Duty Manager

3 days ago

Aurora Resourcing & Talent Pty Ltd Melbourne, Australia

Relocate away from city life or from another regional location · - Permanent Job Opportunity · - Picturesque Kimberley WA · We have an opportunity for a Duty Manager to work in the Kimberley region in WA · You will need to have had hands on experience across Food & Beverage inclu ...
Duty Manager

3 hours ago

Southern Cross Personnel Melbourne, Australia

**Showcase your customer service and leadership skills** · **Exceptional location, close to public transport** · We are on the hunt for an experienced and Hotel Duty Manager to lead our guest focused team in an inuential role You will assist in overseeing the Hotel and Front Oce ...
Duty Manager

3 days ago

Coles Supermarkets Melbourne, Australia

**You're part of something bigger**: · In a company as big as ours, there's always room to learn, grow and move. Across Australia, team members in over 800 Coles Supermarkets are making a difference in their local communities every day. You'll get to do meaningful work in a fast- ...
Duty Manager

4 days ago

Marriott International, Inc Melbourne, Australia

**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Melbourne Southbank, 201 Normanby Road, Southbank, Melbourne, Victoria, Australia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Ma ...