Junior Cyber Support Analyst - Sydney, Australia - Avocado Consulting

Avocado Consulting
Avocado Consulting
Verified Company
Sydney, Australia

4 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description
IT & Telecomms

  • IT Security
  • Sydney
  • Permanent / Full Time
24/3/2023
- $70,000 - $75, % super

  • 12% super, ME day, paid parental leave and cost of living allowance
  • Sydney
based role
  • WFH flexibility
About Avocado + Perks and Benefits

We are an IT Consultancy with a primary focus on innovation engineering across Cyber Security, CloudOps and Software Testing. Our tailored IT solutions allow organisations to optimise productivity, reduce costs and deliver exceptional customer experiences.

We offer a range of perks & benefits for all of our employees

  • 12% superannuation contributions.
  • Employerpaid parental leave.
  • Continued investment into your career.
  • Cost of living allowance
  • Personal expenses subsidised by Avocado.
  • An extra "me day" every year (as there is more to life than work)
  • At Avocado we recognise that everyone has lives outside of work & as such we have a heavy focus on genuinely flexible working across all of our teams e.g. school runs, medical appointments, life admin
About the Role

  • Cross skilling your knowledge across cyber and monitoring technologies _(perfect role to learn)_
  • Answer support tickets and take appropriate action to resolve client issues.
  • Respond to all enquiries from cliental within designated SLAs.
  • Responsible for maintaining various cyber based projects with our client base.
  • Provide technical guidance, advice, and training to system users.
  • Build and maintain positive, constructive partnering relationships with our clients.
  • Perform IT support for cyber security tickets according to documented processes.
  • Facilitate knowledge sharing by creating and maintaining detailed and comprehensive documentation and diagrams in confluence, while also collaborating with other team members on standard processes.
About You

  • At least 2+ years experience in a similar client facing helpdesk/technical support role
  • Excellent interpersonal skills to interact with clients and team members.
  • Excellent communication and relationship building skills.
  • Experience in collaborative multifunctional team
  • Experience using Confluence, Remedy and JIRA would be beneficial.
  • ITIL understanding. With a certification being beneficial.
  • A growth mindset to cross skilling your knowledge across cyber and monitoring technologies such as Splunk, Dynatrace, Airlock and CyberArk
More jobs from Avocado Consulting
See all jobs of Avocado Consulting