Claims Specialist - Nathan, Australia - First Choice Liquor Market

First Choice Liquor Market Nathan, Australia

3 days ago

Full time

Description

About the role

We have an exciting opportunity available for a Claims Specialist – Workers Compensation and are ready to welcome a dynamic individual to our thriving workplace.
As part of our diverse team based in Queensland, you'll help make a positive difference to our injured Team Member's lives every day and feel great satisfaction knowing your talent and hard work has an important purpose. We're offering the best of both worlds with our hybrid work environment – strike the perfect balance between home and office.
Reporting to the Claims Team Manager you'll be responsible for effectively managing a claims portfolio.

You will:

• Pro-actively manage a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.

• Facilitate resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management.

• Co-ordinate and manage external service and health providers and gather information from stakeholders to effectively manage the claim and facilitate recovery.

About you and your skills

To be successful in this position you will need a strong understanding of customer service in addition to experience engaging and supporting customers in difficult situations. Ideally you will have 2 years+ claims management experience in workers compensation; however, we will consider applicants with experience in other forms of insurance practice or transferrable skills and experience.

You'll also need:

• Excellent written and verbal communication skills.

• Experience and skill with Microsoft Office suite of products.

• Claims or Electronic Information Management systems experience.

• A qualification or certification in a health or business-related field (desirable).
#LI-TP1

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