Care Home Administrator Templestowe - Bupa

Bupa

Verified Company

Templestowe, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About the Home

Discover the delightful Bupa Templestowe, a modern care home close to the Yarra River and scenic parklands of Templestowe and just half an hour from Melbourne's CBD.It consists of 4 communities, with a Clinical Care Manager and Registered Nurses in each community.

We have dementia care and high care units, within this 142-bed care home (when at full capacity). Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

We received a 93% overall satisfaction rating given by residents and their relatives based on the eight Aged Care Quality Standards and a 4 Star grading for our Aged Care Star Ratings.

Benefits of Bupa

Supportive, collaborative, and caring team culture
Continual learning and development opportunities
Internal transfers across our care homes
Discounts on Bupa products
Healthcare, Optical, Dental & other retail partners

About the Role

As the Care Home admin - known as a Customer Service Consultant (CSC) in Bupa, you will work alongside Gamze our dynamic Customer Service Manager and closely with the General Manager and Assistant General Manager of the care home.

Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home.

Duties
Each CSC has their own portfolio of duties.

Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.

Below is an example of tasks but you certainly wouldn't be responsible for all of them

Staff rostering including HR administration support
Management of resident administration including enquiries, admissions and maintaining occupancy targets
Financial management including petty cash, receipting, and banking
General administration including document control, mail, customer service, reception, maintaining the coffee machine etc

Skills and Experience

Patience Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.

Previous work experience in an administration and customer focused role in a servicerelated industry is essential.
Experience in Roster Coordination, ideally high volumes within a clinical or care setting
Knowledge of accreditation and standards, background in Aged Care/Practice Management/Hospital advantageous
Ability to manage multiple and changing requirements in a fastpaced environment
Resident focus with a passion to put customers first
Previous experience in an aged care or retirement living sales environment is desirable

Culture
We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

How to Apply
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.