Procurement/services Consultant - Sydney, Australia - Aston Carter

Aston Carter
Aston Carter
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

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Description

Job Snapshot:


Location:


  • Sydney Other
    Work Type:
  • Permanent

Category:


  • Admin/Customer Service

Job ID:


Job Summary:


  • Opportunity to work for a globally recognised higher education institution
  • Conveniently located in Camperdown
  • Hybrid working model with strong progression opportunities.

The Organisation


Our client, a leading higher education institution in Australia, are seeking an experienced Procurement/Service Consultant to provide exceptional customer service and transactional support to staff and students.

Our client boasts an outstanding reputation for academic excellence and is recognised globally for their cutting-edge research, education, and a robust alumni network.

This is an exciting opportunity to grow your career within the Procurement space as you utilise your skills to provide continued advice and assistance to the University.


Key Responsibilities
As part of Procurement Operations, you will be the first point of contact for UniBuy Desk related queries.

Your responsibilities will include but not limited to:

  • Provide transactional support and advice, ensuring enquiries are handled accurately and within agreed service timeframes.
  • Utilise knowledge base articles and reference materials to resolve transactions effectively.
  • Raise tickets for unresolved enquiries and escalate issues to appropriate teams when necessary.
  • Proactively identify and participate in continual improvement initiatives within the Procurement Operations team.
  • Interpret Finance & Procurement policies and guidelines to provide accurate advice to customers.
  • Collaborate with stakeholders across the institution to ensure effective service delivery and foster a culture of collaboration.

Requirements:


  • Tertiary qualifications in Procurement, Business, Finance, or related field, or equivalent experience.
  • Exceptional customer service and communication skills, both written and oral.
  • Strong interpersonal skills with the ability to convey information empathetically to individuals at all levels.
  • Ability to prioritize workloads, work independently, and solve problems efficiently.
  • Proficiency in using online systems, including UniBuy and Microsoft Office suite.
  • Familiarity with incident logging systems like ServiceNow is advantageous.

Why Join Us

  • Opportunity to work in a dynamic and collaborative environment.
  • Competitive salary and benefits package.
  • Access to ongoing training and development opportunities.
  • Be part of an institution dedicated to academic excellence and innovation.
**How to Apply
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