Adviser Admin Officer - Melbourne, Australia - AIA

AIA

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

BE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us.

Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives.

And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

This is an exciting opportunity to join the AIA National Operations team on a 12 month contract to provide high quality and reliable customer service to our adviser and licensee network to ensure their commissions and remuneration related queries are being serviced.

To do this successfully you will:

Deliver reliable customer service to our advisers and licensees
Resolve remuneration and commission related enquiries including resolving escalations and/or complaint
Engage and contribute to continuous improvement initiatives
Play an active role in risk management to ensure standards are upheld
Ensure reporting requests and administrative tasks are actioned within the Service Level Agreements.
Develop and maintain quality working relationships with internal and external partners.
Experience in working in complex and fast paced team environments
Intermediate knowledge of the Microsoft Office suite
Strong attention to detail
Experience in an operations environment (preferably administration) is preferred
Highly organised with the ability to prioritise work activities and effectively allocate tasks
Effective problemsolving skills
Strong communications skills both verbally and written

Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australians and make a difference to someone's life everyday
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers
Flexible working arrangement

At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians.

As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives.

We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?