Technical Support Representative, Tier 1 - Melbourne, Australia - PlagScan

Description

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.

• Coordinate closely with Engineering and Product Management on all product issues and releases
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
• Support other strategic initiatives as needed.

• Bachelor's degree or applicant with experience working in a customer support role
• Fluent spoken/written English
• Ability to work in a fastpaced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills
• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
• A good understanding of Microsoft Office products
• Excellent planning and organisational skills.
• Ability to work with sensitive and confidential material and possess excellent judgement.

• Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
• Broad understanding of web technologies and Software as a Service (SaaS)

Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

• Customer Centric
• We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• We have a bias toward action and empower teammates to make decisions.

• We strive to break down silos, collaborate effectively, and celebrate each other's successes.

• We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status, domestic partner status, AIDS or HIV status, height, weight, or association with members of a protected class.