Front Office Manager - Sydney, Australia - Hyatt Regency Sydney

Hyatt Regency Sydney

Verified Company

Sydney, Australia

4 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Summary

About Hyatt
At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection.

We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

The Role
This is an exciting opportunity to influence and mentor a large team through a period of growth.

Reporting to the Director of Rooms, we are looking for a team/people oriented manager who will drive guest satisfaction throughout the Front Office environment.

This position will be responsible for managing the Front Desk, Front Service (including Bell & Valet), Concierge and Communications Centre teams.

Working as part of a larger management team you will show a flexible, hands-on approach to meet operational demands.

Responsibilities include:

To manage the varied aspects of Front Office operations
Driving guest satisfaction, World of Hyatt enrollments, and upsells through varied strategies
Training the team to ensure that brand/service standards are consistently met
Succession planning and creating a training environment throughout the team
To respond to and coordinate emergency situations in a professional manner
Ensuring that credit and cash handling policies are consistently adhered to

To be successful in this role you must:

Be an inspirational people person, that is passionate about developing and mentoring a team
Have previous experience managing and influencing a large team, in a 5 star environment
Strong problem solving skills and the ability to think on your feet
Have the ability to work under pressure and to meet conflicting deadlines
A permanent Australian visa with appropriate work rights

Proven groups involvement and prior experience managing bell & valet teams will be looked upon favourably.