Manager, Governance - Sydney, Australia - NSW Government -Department of Customer Service

NSW Government -Department of Customer Service

Verified Company

Sydney, Australia

6 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Manager, Governance

Grade 11/1- Temporary Opportunity until June 2024 (with the possibility of extension)

Let's talk about the Opportunity

The Design and Delivery team is a cross-functional team responsible for prioritising, governing, and delivering Governance, Risk and Assurance's (GRA) strategic initiatives and business challenges.

This new team is establishing a problem-solving and governance toolkit for GRA's priority strategic and operational initiatives.

Every day will be different and may include creating opportunity canvases, facilitating discovery sessions, analysing data, synthesising insights, process mapping, root cause analysis, project planning, ideating, or shaping recommendations.

You are motivated to challenge the status quo, create clarity from ambiguity, build strong stakeholder relationships, balance practical and ambitious delivery plans, and in return you will see tangible impact from your contribution.

Intrigued? Keep reading, this could be the opportunity you've been holding out for.

We want our workforce to be as diverse and varied as the communities that we serve, and are interested in hearing from people with a wide range of backgrounds, including (but not limited to):

Project delivery
Organisational change management
Learning & development
Business performance/process improvement

It would be particularly beneficial if you also have the below experience and skills

Structured problem solving
Agile principles, cadences & ceremonies
Business improvement methodologies
OKRs & benefits realisation
Analytical thinking
Clear and compelling communication
Datadriven decision making
System knowledge including, JIRA, Sensei IQ, PowerBI and Tableau

What might your day look like?
We mean it when we say no two days are ever going to be the same, but to give you an idea:

Define the team operating model and ways of working to tackle GRA's priority initiatives
Maintain a strong understanding of DCS strategic priorities, customer commitments and challenges translating these into measurable solutions
Proactively drive awareness, engagement, and shared accountability across GRA for the team's objectives and service offering
Advocate a culture of innovation and best practise through sound delivery and business metrics
Coach and develop a collaborative, high performing team

The DCS Difference

DCS is a great place to work, and it's not just us saying that We pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.

Competitive salary range $134,411 $155,445 p.a + super, commensurate with experience plus access to salary packaging. Don't forget 17.5% leave loading
State of the art offices across NSW (if you're into that sort of thing)
35hour work week yes, you read that right Not to mention any hours you work over this; you get back as Flex time
We celebrate diversity and embrace genuinely flexible working arrangements talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives, and we think that deserves to be celebrated
Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
Incomparable leave benefits available including Flex Leave and Paid Parental Leave

DCS is transforming the way NSW Government agencies interact with customers.

We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

?

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

Okay, so what's next?
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

**Closing Date: Sunday, 26 March 2023 at 10:00am (AEST)