- Contribute to the strategic direction for the Relationship Management operational function including establishing a best practice framework
- Foster and continuously develop positive and supportive relationships with participant families to fully understand the participant and their needs.
- Coordinate timely responses to ensure participant requests and feedback are managed appropriately, within time and budget.
- Develop and maintain positive relationships with key external disability service providers and stakeholders (i.e., Support coordinators, educators & care team)
- Oversee and ensure support worker wellbeing, training, performance development and opportunities for career growth.
- Ensure high quality service and support is delivered to participants that complies with Hearth's Participant Service and NDIS quality standards and legislative requirements
- Determine participant requirements through initial meeting, guided development of the care plan, facilitate care team meetings, conduct quarterly review and contribute to NDIS plan reviews
- Caseload management of direct reports and team, including intake management.
- Lead, coach, develop and support your team to provide responsive, person centered support that enables participants to progress toward their individualised NDIS plan goals
- Work closely with the Intake Team to assess and progress new referrals.
- Ensure participant requirements from the initial meeting, the guided development of the care plan, care team meetings, quarterly reviews, reflective practice sessions and contribute to NDIS plan reviews when required.
- Ensure all documentation is maintained and updated as required (ie Service Agreements, Management Plans, Behaviour & Medication plans & High Intensity Supports documentation)
- Case notes and client reviews that reflect goal planning in line with the participants NDIS plan are documented (including engagement with support coordinators & other external support providers ie: Allied Health professionals)
- 15+ years leadership/management experience in the disability sector, including developing great relationships, managing a service delivery team
- Qualification in Disabilities, Community Services or related discipline
- Extensive experience in person-centred disability support services and plan principles
- Strong understanding of disability sector regulatory, legislative, quality & compliance standards and policy and procedures
- Demonstrated proficiency in a range of IT applications, and the ability to understand and manage financial budgets
- High level decision making and problem-solving skills
- Excellent interpersonal, and communication skills
- Person Centred Organisation
- Join a rapidly growing team with a warm and supportive culture.
- Flexible working and hybrid working option available, working locations to be based out of our Glen Iris 3146 and Coburg 3058 Office.
- Travel compensation, work laptop, and mobile phone provided.
- Comprehensive Employee Assistance Program
-
Outcome Lead
3 weeks ago
Melbasupport Mackay Regional, Australia Full timeMelba opens a world of opportunities for people to live a fabulous life. · Our Story · Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become ...
-
Indigenous Partnerships, Manager
1 day ago
Indigeco Pty Mackay Regional, AustraliaIndigeco is thrilled to announce an exciting opportunity to recruit for the esteemed position of Manager, Indigenous Partnerships, on behalf of a renowned Client, representing a profoundly impactful endeavour. · The Manager, Indigenous Partnerships will lead partnerships initiati ...
-
Investigations Team Manager
2 weeks ago
Energy and Water Ombudsman (Victoria) (EWOV) Mackay Regional, AustraliaAre you a strategic people leader with a knack for problem-solving? · Do you thrive on leading teams to achieve impactful outcomes? · Are you ready to apply your analytical skills to drive fair resolutions? · If yes, then WE NEED YOU · We are looking for an experienced people lea ...
-
Belgravia Health Mackay Regional, AustraliaVIC, Yawa Aquatic Centre - Rosebud 3939 · Are you passionate about promoting aquatic and leisure activities to the community? · Do you possess the skills and ability to build, develop and lead an enthusiastic team? · This is an amazing opportunity to lead a high performing team ...
-
People and Culture Manager
3 weeks ago
Alphaomegaconsulting Mackay Regional, Australiashaping our workforce management strategy, collaboration, diverse and inclusive culture. · 05th April, 2024 · Alpha Omega Management Consulting t/as Alpha Omega Aged Care and Disability Services is a leading provider of community services. We value our employees and are dedicate ...
-
Account Manager
2 weeks ago
Assurant, Inc. Mackay Regional, AustraliaWhy work with Assurant? · We work with the world's top brands to make smart devices simpler. Problems easier to solve. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, an ...
-
Portfolio Management Lead
5 hours ago
Ausnet Services Mackay Regional, Australia Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Grow our network and support the energy transition with genuinely good people. · Make a real difference and help shape our customers' Energy Future. Careers with Purpose Collaborative Inclus ...
-
Mind Australia Limited Mackay Regional, AustraliaAbout the role · As part of People Experience, the Learning & Development business unit aims to develop a capable, confident and collaborative workforce by integrating lived experience, practice wisdom and latest research into quality services that help people gain better mental ...
-
UX Lead
1 day ago
EnergyAustralia Mackay Regional, AustraliaAbout Us · Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia's largest energy providers, we are ...
-
Lead Business Analyst
3 weeks ago
Talenza Mackay Regional, AustraliaLead Business Analyst · MALVERN · UP TO $150,000 SALARY · Talenza have been engaged by a leading organisation in the early education space They are looking for a Senior Business Analyst to work on a huge Transformation piece of work with a large project pipeline. · The Senior Bus ...
-
Repairs and Warranty Manager
2 weeks ago
Tmrrecruitment Mackay Regional, AustraliaWe're seeking an experienced Repairs and Warranty Manager who is ready to hook to with Australia's experts in rigid truck bodies to lead the department into the future. · This company has been at the forefront of next-generation designs, providing truck body solutions for a wide ...
-
Principal Open Space Planner
3 weeks ago
Australian Institute of Landscape Architects Mackay Regional, Australia· Ongoing, full-time role · Werribee location with onsite parking · Band 7 salary from $109,153.42 plus super and a fortnightly RDO · We are Wyndham, one of Australia's fastest growing and most diverse cities. · Our people are hard at work designing the precincts, building the i ...
-
Project Administrator
2 weeks ago
Bird Construction Mackay Regional, AustraliaProject Administrator Where Greatness Grows · What You Will Be Working On · Assist with project related documents in a timely manner and maintain up-to-date and accurate tracking logs · Generate and manage the review and issuance of Subcontract Agreements ensuring all relevant do ...
-
Study Program Leader
1 day ago
StudentUniverse Mackay Regional, AustraliaUpdate your details, view your application and progress >> Login · Job search Job search · e.g. "Administrator, Melbourne" Refine searchWork typeRegionLocationBrandCategory · Apply now Job no: · Brand: Flight Centre Travel Academy · Work type: Full time, Hybrid, Remote · Locat ...
-
Indigenous Support Coordinator
1 week ago
Madec Mackay Regional, AustraliaPay less tax with our Salary Packaging benefits · Part time position - working 3 days per week, with working from home flexibility · MADEC is a not for profit organisation operating in South Australia, Victoria, Queensland, New South Wales and Tasmania. We believe a job can chan ...
-
House Supervisor
3 weeks ago
Melbasupport Mackay Regional, Australia Full timeMelba opens a world of opportunities for people to live a fabulous life. · Our Story · Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become ...
-
Customer Service Rep
1 week ago
Orikan Mackay Regional, AustraliaJob Category: Call Centre and Customer Service · Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, comp ...
-
Design and Construct estimating engineer
3 days ago
Talongroup Mackay Regional, AustraliaLeading mechanical contractor · Excellent salary, Fully maintained vehicle · Good mix of on site, client facing and design · Our client · Our client is a leading mechanical contractor (HVAC and Mechanical) of excellent standing on the eastern seaboard. With a sound reputation, ca ...
-
Credit Team Lead
3 weeks ago
Logistics Pty Mackay Regional, AustraliaAt the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, ...
-
Energy Portfolio Investment Lead
5 days ago
Darcyweil Mackay Regional, AustraliaPioneering sustainable global infrastructure investments. Join them and shape the future of transformative projects worldwide · D'Arcy Weil is representing a class-leading infrastructure investment firm at the forefront of driving sustainable development and transformative infras ...
Client Outcomes Lead - Mackay Regional, Australia - Hearth Australia
2 weeks ago
Description
About the role:
The Outcomes Lead will support the Client Outcomes Manager in the oversight and operational requirements of the client services team. The role is responsible for leading the day to day running of their direct reports and other client services roles where required, ensuring smooth service delivery and providing supervision & support.
The Outcomes Lead will manage a quarter of a case load including leave management of team and the management of other caseloads when required. Responsible for guiding the participant from initial set up, facilitating support worker matching and ongoing management for the participant relationship with Hearth Support Services.
You will be accountable for leading and supporting the Support Worker team to deliver quality, person centred and client focused outcomes. Additionally, mentoring, coaching, and developing the broader Relationship Manager team.
Responsibilities will include:
Having the right people in our team is important to us. Before joining our team, we'll undertake pre-employment checks including references, NDIS Screening Check, Working With Children Check, and proof of qualifications/licences.
#J-18808-Ljbffr