Aps43 Participant Support Officer - Werribee, Australia - Chandler Macleod

Chandler Macleod

Verified Company

Werribee, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location
***- Werribee, Victoria
Category
***- Office Support
Salary
- $37.36 AUD - $37.36 AUD Hourly
Posted

20Nov2023
Work type
Casual/Temp
Contact
Claudia Leiva
Reference
BH154176
About the Organization:

This leading Federal government agency supports Australian's in achieving their goals and supporting them to live a better life.

Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.

About the role:

The APS 3 Participant Support Officer will:

Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
Provide counter/reception support for the local office including participant enquiries in the selfhelp kiosks and Agency Support
Resolve customer enquiries, provide information, and refer customers to appropriate government or community services.
Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
Undertake research and investigation activities and preparing associated reports and correspondence.
Undertake a range of data entry activities and ensuring follow up is completed.
Receive and recording complaints and other feedback in the Agency Business systems.

MANDATORY

Experience working in a similar role under Australian rules and regulations.
Microsoft Suite skills (Excel, Word, Outlook, MS Teams)
Ability to coordinate meetings, travel arrangements on behalf of the State Manager and other Agency staff
Communication skills
Ability to maintain confidentiality.
Ability to use initiative and work independently.
Demonstrated commitment to ongoing professional development.
Experience with the disability sector
Experience in a Front of House and/or administration based role
Current Police Check, o ability to obtain one.

What you will bring to the role:

Strong communication and interpersonal skills.
Experience in building relationships both with internal and external stakeholders.
Ability to work within and across teams, the ability to adapt quickly to a changing environment
Ability to manage confidential and sensitive information.
Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

How to apply:

Mandatory:
Australian Citizenship required to work within Federal Government.
**Applications close 15.00 PM AEST, 23rd November 2023