Relationship Officer - Chatswood, Australia - McMillan Shakespeare

McMillan Shakespeare

Verified Company

Chatswood, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Interleasing is part of the ASX listed McMillan Shakespeare Group, which includes our employee benefit business divisions Maxxia and RemServ.

Together, we form one of Australia's largest and most experienced providers of outsourced asset management and employee benefits solutions.

We currently have an exciting opportunity for a Relationship Officer within our Interleasing business.

As a Relationship Officer your primary aim will be to support the activities of the Customer Relationship team in building long and effective working relationships with customer representatives in order to maintain existing customer relationships and grow the business from existing clients.

Key Responsibilities:

Respond promptly and professionally on a daily basis to requests from Customers and Relationship Managers on all administrative tasks relevant to effective fleet management and growth in the business
Liaise effectively with internal stakeholders to ensure all parties are clear on expectations, that customer satisfaction is achieved and all parties are kept suitably informed on progress.
Proactive management of the lease expiry and replacement process, ensuring that contracts are linked in all circumstances
Elicit, monitor and engage with customers for intelligence to understand their fleet requirements, anticipate their needs and assist the Sales team to gain an advantage in growing business.

To be successful in this role you will possess:

Solid experience working in a professional services administration environment with a high level of focus on customer service/sales activities
Commitment and proven ability to provide a high level of customer service
Strong attention to detail and accuracy
High level of written and verbal communication skills
Intermediate proficiency in MS Excel, database management and other MS Office products

What we can offer you:

Our strong peoplefirst culture
Flexible/hybrid working to enhance your work/life balance
Novated lease benefits and discounts 12 weeks Paid Parental leave and access to our Parents Portal
Exempt Employee Share Plan
Paid Income Protection Insurance under MMSG default Super plan
Access to a broad range of learning and development programs
Career break and volunteering leave
Access to Employee Assistance Program and annual Flu vaccination
Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.