Client Manager - Sydney, Australia - HSBC

HSBC

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity.

We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity.

We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits.

These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

You could be a Home Finance or Loan Manager, Mortgage Manager or Specialist or Broker, Lending Manager or Specialists or Associate, ready to take a next step in your banking career as Client Relationship Manager.

This national role is based in a central hub mostly dealing with clients virtually over the phone and via video conferencing tools.

Whilst this role is virtual it does require the ability to connect with clients over the phone and in person as may be required to service customers in their preferred branch/location.

You will be responsible for, developing and retaining relationships and will work with the broader branch network and direct teams to ensure achievement of the business performance.

Responsibilities:

Partner with our customers on appropriate products and services
Acting as the brand ambassador for HSBC in our branch as you liaise directly with our valued customers
Introduce, promote and assist customers with digital banking solutions to meet their needs
Fulfil customer's needs by providing tailored solutions to achieve and grow their financial goals with a focus always on adding value and to customer circumstances
Participate in ongoing training and development opportunities that will deepen your skills and expertise

Requirements

Requirements:

A proven track record in customer excellence gained in banking as a Client Relationship Manager, Officer or Executive gained with the retail financial services sector
The desire to develop your financial expertise and grow your career
Ability to understand and provide solutions to meet individual customer needs by delivering firstclass customer service and making a difference
Proven track record in growing customer portfolios and a diverse range
Relevant experience in personal lending products experience (including mortgage lending)
Higher School Certificate completion is essential and relevant tertiary qualifications will be highly regarded

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done.

Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.

Applications from First Nations peoples are encouraged.