Collections Account Manager - Melbourne, Australia - ANZ Banking Group

ANZ Banking Group

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Req ID: 44926

Department:
AR Customer Services Ops Customer Collections

Division:
Australia Retail

Location:
Melbourne

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they're buying a home, building a business, or saving for things big or small.

Collections Account Managers are front line staff members who work to recoup debt on delinquent accounts through the successful negotiation of payments from customers.

At its most basic level, this role involves contacting and being contacted by customers and liquidators/receivers/administrators with delinquent Business Loan accounts / Business Demand Deposit accounts up to $1m and negotiating a payment of arrears or organising payment arrangements in order to minimise loss to the bank whilst maintaining strong levels of customer service.

There is also strong emphasis on effective collaboration and communication with various departments involved in Small Business.

Role Location: 833 Collins Street, Docklands VIC 3008

Role Type:
Permanent, Full Time

2 Full Time positions available

What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Experienced in processes and operational requirements of the team

Proven ability to work in a fast paced environment with challenging targets

Excellent knowledge of the debt collection guidelines and relevant regulatory requirements

Excellent negotiation and communication skills (written & oral) to deal with a range of people.

Strong planning and co-ordination skills and has the ability to prioritise and work under pressure

Exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface is expected.

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So, why join us?

There's something special about being part of ANZ.

From the moment you join us, you're part of a team working towards a common goal:
improving the financial wellbeing and sustainability of our millions of customers.

But it's not just our customers who'll feel your impact. You'll feel it too.

Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

Job Posting End Date

12/07/2023, 11.59pm, (Melbourne Australia)