Technical Account Manager - Macquarie Park, Australia - Harvey Nash

Harvey Nash
Harvey Nash
Verified Company
Macquarie Park, Australia

1 month ago

Olivia Brown

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Olivia Brown

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Description
Hybrid work from home & office | Macquarie park based office

  • Training | Supportive and collaborative Team
  • Career growth & development opportunities into Lead/Management
This growing managed service provider are looking for a technical account manager to support their existing customers. The successful account manager will work alongside the director to manage the existing accounts.

This role is solely focused on client engagement and retention.

The role involves providing a bridge between the customer and the technical team to ensure all their needs are met.


This role is not sales driven and will not require winning over new clients, there is no cold calling or chasing after leads it is all about growing relationships with existing clients and retention.


This organisation are strong believers of workplace culture and pride themselves on fostering an environment which is both friendly and supportive to allow each individual to succeed within their role.


As a Technical Account Manager, you are responsible for:

  • Managing relationships with existing customers ensuring satisfaction.
  • Evaluating customer needs to propose business solutions, improved infrastructure, and security inline with the product catalogue.
  • Participating in customer onboarding, meetings and workshops.
  • Engaging with technical, projects, presales and sales teams to ensure delivery of client expectations are in line with service level agreements and strategic business processes.

Requirements:


  • Absolutely must have experience within a Managed service provider as an account manager
  • Technical background/understanding
  • Ability to develop and maintain constructive relationships with customers.
  • Analytic with the ability to scope out new business opportunities within existing clients.
  • Great communication skills both written and verbal.
  • Confident to present in front of clients and stakeholders.
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