Business Services Manager - Canberra, Australia - HorizonOne Recruitment

HorizonOne Recruitment

Verified Company

Canberra, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Universities Australia:

Universities Australia (UA) is the voice of Australia's universities. It seeks to ensure that Australia has a strong higher education and research sector to support the nation's future.

UA has a positive, collaborative, and highly engaged team with approximately 30 staff. They are well organised and have a busy and positive team environment.

The Opportunity:

This is a
permanent full-time opportunity joining the Corporate Services team.

It is a multifaceted and unique position that encompasses two primary functions:
(1) Building and facilities management including liaising with the property manager, tenants, suppliers and contractors, and (2) Information technology management including overseeing UA's contract with their outsourced IT provider. You will be the key contact person at UA managing the head agreements for their facilities, IT support and several of the corporate functions.

This is an opportunity to:

Join a wellrespected and highly sought after national peak body
Benefit from the diversity of the position and the fact that it is focused on two very different areas of the organisation you'll be able to develop wide relationships and be exposed to more aspects of the business
Play a key role in representing UA as the conduit between the organisation and the tenants of the building (14 tenants in total)
Enjoy the independence of working in a highly autonomous position and reporting to a trusted manager
Drive critical upcoming projects to further improve the building e.g. air conditioning and electrical upgrades
Benefit from free parking, 17% super and salary packaging options

The Role:

As the Business Services Manager, you will have several key areas of focus._

Building and facilities management

Manage the building on behalf of Australian Higher Education Association (AHEA), the property holding company
Prepare papers and minutes for the AHEA Board meetings
Available 24/7 for security/fire callouts and tradesmen access out of hours (very limited approximately 68 times annually)
Manage contract with property management company
Manage all lease and licence agreement negotiations with current and potential tenants
Manage tenancies/vacant office spaces
Manage contract with building cleaning company
Plan for building maintenance and improvement
Oversight of all UA and other tenant refurbishments
Manage building maintenance schedule in coordination with property management company

Information, communications, and technology management

Manage the contract and work assigned to UA's managed service provider (N-Able IT)
Manage the contracts and maintain phone systems (Telstra and MNF Teams Calling)
Manage the contract for printers (Konica Minolta) to ensure continuous service for staff
Ensure that AV, video and teleconferencing equipment and systems are fully operational, and staff are trained in their use (Zoom and Teams)
Manage the ICT budget for operational and capital expenditure
Provide administrative functions for the board portal (Convene) and ensure the appropriate staff members are adequately trained

Business administration

Key contact for the Qantas Agreement and Executive Travel Management
Manage the creation and review of UA's policies and procedures

Risk management

Update risk register as required
Oversight of business continuity plan
Manage internal control framework including management of delegations register and approval authorities
Member of UniMutual Business Continuity Planning Special Interest Group
Facilitation of any legal requirements (not related to human resources issues)

Work, health and safety

Undertake the role of Chief Warden for the building, including training of all building wardens
Management of first aid officer's register and training requirements
Manage work, health and safety issues for UA staff and the building
Ensure compliance with relevant legislation

The Ideal Person:

What is most important is that you're comfortable with a diverse and hands-on role where you're juggling multiple priorities at once.

You will also have the following key capabilities:

Experience managing operational contracts with service providers
Excellent relationship management and negotiation skills including with both internal and external stakeholders
Basic IT knowledge in order to manage the relationship with the outsourced IT provider e.g. ability to troubleshoot small IT problems, make decisions about when IT resources need to be updated, etc.
Strong problemsolving skills with the ability to assess an organisation's current situation and resources, examine options for improvement, make recommendations and manage the implementation of the best solution
An eye for detail and accuracy with the ability to pick up on important aspects within contracts

Salary / Rate:

- **$110k - $120k + 17% sup