IT Support Officer - Perth, Australia - Baptistcare WA

Baptistcare WA

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

IT Support Officer & Field Technician - Belmont Head Office

Job Code: 492825
Work Type: Full time
Location: Perth Metro
Category: Administration-
Based in the Belmont Head Office with onsite parking:

Diverse role with site-based travel required | Metro and Regional sites in WA:

-
Salary Packaging (up to $18,550 tax free of your annual salary)

Why join us?

First class training and development opportunities
Discounts on health insurance through HBF or Medibank
Discounts on banking products through Bankwest
Access to an Employee Assistance Program (EAP)
Discounts at JB HI-FI & The Good Guys
Salary Packaging (up to $18,550 tax free) to all eligible employees
Accommodation discounts at Seashells Hospitality Group
Access to our Wellness Program
Values based organisation

About your new role:

Working as an integral member of the Information Technology and Communication (ITC) team this position is a "hands-on" ITC Support role providing the first level of support information for Baptistcare Users in regard to technology and communication.

Reporting to the General Manager - Information Technology, the IT Support Officer and Field Technician ensures a high level of customer focus and responsiveness to Baptistcare Users by ensuring a prompt, reliable, and effective service in relation to technology and communication support.

Duties:

Provides hardware administration tasks, including:
Research and evaluation of hardware options
Disposal of hardware
Configuration and labelling of goods
Security and maintaining stock levels on a monthly basis
Packaging of goods for delivery to remote sites
Raises support issues and makes improvement suggestions
Takes ownership of support jobs and provide a timely resolution. Escalates support requests that cannot be completed within agreed timelines or are beyond capabilities
Liaise with ITC service providers regarding technical and operational network issues including tablets and phones
Attends and contributes at weekly communication meetings and regular strategy meetings
Maintains and supports fixed and mobile technology allocated to local and remote employees

Skills and Experience:

Bachelor's degree in ITC/Computer science or similar
At least 2 years' experience in an ITC Support related role including experience with Windows Desktop, Windows Server, and Active Directory
Ability to pass a National Police Check
Willingness to obtain or provide proof of Influenza & Covid19 Vaccination
Willingness to undergo a preemployment medical

About Us:

Baptistcare is one of WA's largest providers of residential aged care, retirement living, and home care services, providing the highest level of quality care and support across both metro and regional locations.

We focus on empowering our customers to maintain homely comforts and community connection by providing care with compassion, integrity, and dignity.

Our focus is not limited to our customers, but also your wellbeing and career growth. We aim to support you to achieve a fulfilling career with first-class training and development opportunities.

We are passionate about creating an inclusive workplace where everyone is valued. The more diversity we have, the more unique perspectives and creative ideas we share. Therefore, we embrace people of different age, religion, sexual orientation or identity, physical or mental ability, and ethnicity.

How to Apply
If this sounds like you, we would love to hear from you. Click 'Apply' and follow the prompts.

Advertised: 18 Apr 2023 W

Australia Standard Time
Applications close:
16 May 2023 W. Australia Standard Time