Guest Service Agent - Hobart, Australia - Marriott International, Inc

Marriott International, Inc

Verified Company

Hobart, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Full time

Description

Job Number

Job Category Rooms & Guest Services Operations

Location The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions.

The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture.

Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.

The Opportunity

The Tasman Hobart is now searching for engaging, experienced and committed Guest Service Agents to join our team We're looking for hospitality extraordinary who have a passion for executing seamless and transformative guest experiences whilst undertaking administrative and communication duties.

If you have experience in a similar role, a natural organiser, have the ability to multi-task, are detailed oriented, and able to solve any issue that arises calmly and professionally then this may be the opportunity for you.

Key Accountabilities
Begin your journey with us as a
GUEST SERVICE AGENT.

You will process all guest check-ins, check-outs, room assignments, and room change/late check-out requests, secure payment, activate/reissue room keys, resolve guest calls etc.

You will provide consistent outstanding guest experience in everything that you do.

You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
Excellent customer service experience
Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
Process room service orders, answer questions on menu selection; record transactions in pointofsale system, process payment and run cashier reports at end of shift.
Confidence and skills to up sell and promote our venues
Passion for the Hospitality Industry
Learn, think and grow and continue to evolve in your role

Profile

2+ years customer service experience as a Guest Service Agent.
Exceptional interpersonal communication skills.
Thorough follow up, strong attention to detail and problemsolving skills is a must.
Excellent time management and organizational skills.
Ability to emotionally connect with guests and provide superior levels of service.
Conflict resolution experience.
Must have the flexibility to work on a 24hour rotating roster including public holidays and weekends.
Experience of OPERA property management system a distinct advantage.
Must have full working rights for Australia
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world's most enriching and desirable destination experiences.

Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories.

If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.