Senior Youth Case Worker - Rowes Bay, Queensland

About Us · The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. ...

Job description

About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Senior Youth Case Manager – Motivate, Inspire, Transform

Location:
Townsville – Rowes Bay AOD Services

Classification:
SCHADS Level 5

Status:
Full-time, Permanent (site-based with outreach)

Reports to:
Client Services Lead

On‑call Roster Participation Required
Are you a passionate person who thrives on empowering young people and supporting teams to deliver life‑changing outcomes? This is your opportunity to step into a pivotal role within The Salvation Army's Alcohol and Other Drugs (AOD) services in Townsville.

As our
Senior Youth Case Manager
, you'll be a key member of the Townsville service delivery team—guiding practice, shaping service delivery, and ensuring young people receive the highest standard of care across residential and outreach programs.

Why This Role Matters
You'll be at the heart of a dynamic service supporting young people on their recovery journey. Your mentorship will directly influence the quality of case management across Youth Residential, Youth Outreach, and pre/post‑residential pathways. You'll also coordinate outpost services in
Ayr, Ingham, and Charters Towers
, helping ensure young people in regional communities have access to consistent, high‑quality support.

How You Will Make An Impact

• Providing client‑centred supervision, coaching, and professional support to case managers.
• Leading the day‑to‑day coordination of case management across residential, outreach, and recovery support programs.
• Strengthening integration between case managers and support workers to create seamless service experiences.
• Building strong internal partnerships with TSA programs including FDV, youth, and homelessness services.
• Supporting the Client Services Lead and Townsville Centre Manager with additional leadership duties as required.

What You Bring
We're looking for someone who is both compassionate and confident—someone who leads with purpose and thrives in a fast‑paced AOD environment.

You'll Bring

• A degree in social work, social sciences, or a related field (highly regarded).
• Demonstrated mentorship capability, including staff supervision and team development.
• Experience in AOD residential case management (desirable but not essential).
• Strong communication skills and digital literacy.
• Excellent organisational skills and the ability to juggle competing priorities.
• A current Working with Children Check – Blue Card (or ability to obtain).
• A current driver's licence.

Join a Team That Makes a Real Difference
This is more than a job—it's a chance to lead meaningful change in the lives of young people navigating complex challenges. If you're ready to step into a role where your mentorship truly matters, we'd love to hear from you.

What We Offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About Us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How To Apply
If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.