Energy Credit Specialist - Adelaide Region SA, Australia - Origin Energy

Origin Energy

Verified Company

Adelaide Region SA, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Salary + annual bonus + performance based reviews

CBD location, hybrid working environment 2 days in the office
Adelaide based, start date 11th September 2023

A great Origin opportunity

Together we're powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Good energy starts with you, our great people.

About the role
As an Energy Credit Specialist, you'll conduct respectful, efficient, and effective debt minimisation activities.

Taking full responsibility for all issues that you come across (end-to-end) and ensuring that you achieve the best outcome for the customer and our business.

You'll also be the first line of defence in ensuring that our business meets its compliance and regulatory obligations under relevant bodies.

Responsibilities

Credit solution activities including but not limited to: deenergisation assessments & reenergisation enquires; payments and hardship; bankruptcy & insolvency; default disputes; credit complaints; collections case management. At a later stage this may include credit assessment and fraud / high risk assessment.
As part of a highly effective autonomous team, you provide outrageously good service to particular customer groups and provide continuous feedback on opportunities and highlighting inefficiencies to improve the customer experience.
Be curious, ask questions to explore and actively seek information to determine the best solution for the customer groups

Skills required

You're a lateral thinker, thinking for yourself, the team, and the business, with a clear focus on delivering and improving the customer experience, demonstrating a real concern for the customer.
Strong collaboration and teamwork skills including a demonstrated ability to actively listen, and problem solve.

Benefits

3 week training, ensuring you'll be fully trained in every aspect of the customer experience
Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
Competitive salary + annual performance bonus + performance based reviews
Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible monthtomonth plans and no lockin contract.
Free and confidential counselling for employees and family members.
A great high energy team, that encourages interesting, rewarding, and engaging work

Origin - Where good change happens
At Origin, we're powered by people who believe in creating collective change.

We're creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together.

We are united, yet unique.

If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.