IT Support Manager - Sydney, Australia - Skillinx

Description

Permanent

• Sydney

• Posted on 15/08/202

• AUD 155,000 incl. Super AUD / Year

Responsibilities:

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Migration to Microsoft Azure: Lead the migration process from the current business-critical server to Microsoft Azure. This includes planning, executing, and managing the migration to enhance operational efficiency, security, and stability.
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Server Administration: Manage various server administration tasks, encompassing setup, configuration, and ongoing maintenance of servers.
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Active Directory Management: Utilize deep knowledge of managing administrative rights and security groups within both Active Directory and Azure environments.
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Networking: Possess proficiency in basic networking concepts and collaborate with networking experts to ensure the functionality and reliability of network components.
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Firewall Management: Work with firewalls, particularly Fortinet, to maintain a secure IT environment and protect against potential threats.
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Remote Management and Monitoring (RMM): Implement and manage Remote Management and Monitoring tools like Ninja or similar solutions. Ensure effective patching and monitoring of systems.
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PC Imaging and Configuration: Deploy PC imaging processes and establish customized rules for imaging and configuration, ensuring consistency across devices.
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Software Licensing and Compliance: Oversee software licensing, particularly for Microsoft products, to ensure compliance with licensing agreements and optimize software usage.
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Proactive IT Support: Provide proactive IT support to resolve issues and prevent disruptions, maintaining system uptime and user satisfaction.
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Process Documentation: Develop, document, and promote IT processes, procedures, and best practices to ensure a consistent and standardized approach to IT operations.
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Microsoft 365 and Collaboration Tools: Demonstrate proficiency in supporting MS Office 365, MS Teams, OneDrive, Active Directory, and File Servers, fostering efficient collaboration and data management.
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Data Backup Management: Set up and manage data backups to safeguard critical information, ensuring data recovery in case of incidents.
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Physical Security Solutions: Manage security camera systems and other physical security solutions to enhance the safety of the company's premises.
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Wireless Access Points: Troubleshoot and oversee wireless access points and connectivity within warehouse environments, ensuring reliable wireless connectivity.
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Vendor and 3rd Party Management: Handle relationships with vendors and third-party service providers, ensuring they deliver services as agreed upon and maintaining accountability.
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Purchasing Strategies: Leverage purchasing strategies to establish technology standards across the organization, driving cost-effective and efficient technology solutions.


Selection Criteria:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience working in an IT environment as an individual contributor supporting IT hardware and software systems.
• Strong understanding of security groups, and Active Directory/Azure administration.
• Familiarity with basic networking concepts, firewalls (especially Fortinet), and wireless access points.
• Proficiency in PC imaging, software licensing, and backup solutions.
• Previous involvement in vendor management and the ability to optimize vendor relationships.
• Excellent problemsolving skills and proactive IT support capabilities.
• Strong communication skills to collaborate with both technical and nontechnical stakeholders.

How To Apply:

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