Service Analytics Officer - Sunshine Coast, Australia - Sunshine Coast Council
Description
- Category: Information Communication & Technology
Work Type:
Permanent Full-time
$84K - $96K Total Remuneration Package
$75K - $85K Base Salary
Location:
Maroochydore
Vacancy No: 3484
Permanent - Full-time
Applications close:
Thursday, 22 June :59pm AEST
Why work with us?
There is no better place to live and work than on the Sunshine Coast, especially with an outstanding organisation like Sunshine Coast Council.
With the vision to be Australia's most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy.
About the Role
The Digital and Information Services delivers agile and transformative information and technology, enabling council to be a leader in providing innovative and sustainable services to its communities
The Service Analytics Officer provides high level technical support for Councils IT environment, managing problem lifecycle from beginning to resolution, implementing preventative measures and both interim and permanent solutions to issues impacting the business, and ensuring support processes are followed.
- Providing regular review of active Problem records and investigation of any Problem records highlighted as requiring further attention
- Producing statistical records to demonstrate use of Power Bi dashboards
- Undertaking analysis of incidents as part of a proactive approach looking at continuous improvements and trending. Research of technology bulletins, vendor updates and releases
About you
As a requirement of this role, you will possess a Bachelor's degree or other relevant qualification and/or experience in Information Technology Services.
As a Service Analytics Officer you will have strong investigative, analytical and research skills with the ability to diagnose and resolve problems and initiate solutions, look for proactive and continuous improvements.
Our Culture & Employee Benefits
Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture.
As an employee you will enjoy a range of benefits and working styles to suit you:
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Wellbeing: Your wellbeing is important to us therefore we offer a number of different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities.
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Flexibility: We know it is important to balance life and work, therefore we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
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Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices. We also pay you 17.5% leave loading and generous Superannuation where council will contribute 12% Superannuation in addition to your 6% superannuation contribution.
How to apply
- A 12 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
- A current resume or curriculum vitae.
Further Information
For specific enquiries contact Lesley Ryan during business hours on
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