Jobs
>
North Ryde

    Engineer III, Field Service - North Ryde, Australia - Thermo Fisher Scientific

    Thermo Fisher Scientific
    Thermo Fisher Scientific North Ryde, Australia

    6 days ago

    Default job background
    Full time
    Description
    :

    Service

  • Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual and published business procedures.
  • Work with Service Operations staff to efficiently lead field service activities and complete administration requirements to support the business
  • Perform to designated SLA goals for customer call back, on-site response and time to resolution
  • Promote and develop Technical Service capability by actively providing product training to customers and staff to ensure Company equipment is optimally supported.
  • Take ownership for customer satisfaction for services performed - liaise with Service Operations and Technical leads for service critical issues and follow up with customers on fault resolution.
  • Maintain sound knowledge regarding the technology and customers' application demands
  • System level approach to problem solving with an analytical mentality and a strong aim to resolve open issues
  • Work in accordance to all relevant certification and regulatory requirements such as NATA, ISO, Electrical Safety Acts and OH&S.
  • Handle the service process from allocation to completion, including the management of spare parts, service reports and billing summaries on the Astea service system so that invoicing is accurate and critical metrics are met.

    • Sales Support

    Assist the Sales Team with technical information, training and demonstrations as agreed with your manager.

    To help the team achieve sales and margin (gross) targets for designated product portfolio/territory.

    Growth and Development

    Actively seek out new opportunities to grow our customers' service and sales, so that our budgets are met and exceeded.

    Chip in to and make recommendations for the continual improvement in the procedures, quality and efficiency of Technical Service.

    Expenses

    This position has the responsibility to approve expenses relating to consumables and local purchases related to an active job up to $500.

    Submit expense claims and Mastercard reconciliation as per company policy.

    Asset Management

    Maintain company property according to company policy, including but not limited to: GOA stock, Company vehicle, Telephones, Computer and other material deemed company property.

    Frequent Contacts:

    Internal

    Service colleagues

    Sales Account Managers

    Factory contacts

    IT/ HR and supporting functions

    External

    Customers

    Third Party contractors

    Minimum Requirements / Qualifications:

    Qualifications & Experience

  • Tertiary qualification in a Scientific (chemistry/physics) / Electronic / Electrical Engineering, Chemistry or a science related field required.
  • Minimum 3 years of meaningful experience in a similar position
  • Experience in the routine operations of IC/FTIR/TEA systems required
  • Experience within the scientific market and/or familiarity with scientific products required.
  • Experience in a technical support / service support role preferred.
  • Favorable – experience with Thermo Fisher IC/FTIR/TEA software and hardware.
  • Valid Driver's License in good standing is required

    • Skills & Attributes

  • Proficient in Microsoft applications including Microsoft office.
  • Excellent communication & social skills
  • Commit to Results, able to work independently, multi-task and prioritize based on business targets
  • Organisational skills with an ability to prioritise handle time successfully and meet agreed deadlines.
  • Effective interpersonal, communication and listening skills.
  • A dedication and commitment towards displaying a professional and positive demeanour to work.
  • An ability to think strategically and laterally in order to improve business opportunities.

    • Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

  • Complete Compressed Air Systems

    Field Service Technician

    4 days ago

    Complete Compressed Air Systems Boronia, Australia

    **Fantastic package, including base rate, overtime, commission and incentives**: · - **Fully-serviced vehicle, mobile and tablet**: · - **Work in a secure family-owned business with over 30 years in the industry** · **The Role** · Complete Compressed Air Systems (CCAS) are on the ...

  • Vitalcare Pty Limited

    Field Service Technician

    1 day ago

    Vitalcare Pty Limited Lane Cove West, Australia

    **The Role** · Vitalcare are looking to expand our national service and Installation team with new Field Service Technicians specialising in nurse call technology. · We are ideally looking for seasoned technicians with experience in nurse call, security/access control/CCTV, NBN, ...

  • Vitalcare Pty Limited

    Field Service Technician

    2 days ago

    Vitalcare Pty Limited Lane Cove West, Australia

    **The Role** · Vitalcare are looking to expand our national service and Installation team with new Field Service Technicians specialising in nurse call technology. · We are ideally looking for seasoned technicians with experience in nurse call, security/access control/CCTV, NBN, ...

  • Vitalcare Pty Ltd

    Field Service Manager

    5 days ago

    Vitalcare Pty Ltd Lane Cove, Australia

    **About Vitalcare** · Vitalcare has pioneered nurse call systems in hospitals and aged care facilities for over 30 years. The company designs, manufactures, installs and services the most innovative systems available through a network of company owned branches and distributors in ...

  • Scent Australia

    Field Service

    4 days ago

    Scent Australia Sydney, Australia

    **Job description** · Scent Australia is an industry leader in fragrance diffusion (air scenting) services to an array of clientele, within both Australian and international locations. We are currently looking for a new Field Service backup technician to service our Sydney client ...

  • Vertiv Group Corp

    Field Service

    3 days ago

    Vertiv Group Corp Sydney, Australia

    **Who we are**: · Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better ...

  • Minetek

    Field Service Technician

    2 days ago

    Minetek North Sydney, Australia

    **About the company**: · Minetek is an innovative and progressive organisation specialising in the design, manufacture, installation, and servicing of solutions for the industrial and resource sectors, both domestic and internationally. · With over 150 years combined experience, ...

  • IGT

    Field Service Tech Iii

    1 week ago

    IGT Ermington, Australia

    Location: Ermington, AU, 2115- Requisition ID: 14453**Introduction**: · IGT is the world leader in the design, development and manufacture of gaming products and systems. IGT Australia is a dominant force in Australia and New Zealand, and we provide a range of gaming products, sy ...

  • 2XM Recruit

    Field Service Technician

    1 week ago

    2XM Recruit Lidcombe, Australia

    **Field Service Technician**: · **Job details**: · - Posted 15 February 2024 · - Salary OT available · - LocationLidcombe · - Job type Permanent · - Discipline Engineering · - ReferenceBH-29684 · - Contact NameOrla Ryan-Keogh · **Job description**: · - **Permanent Roles**: · - ** ...

  • SMS Professional

    Field Service Technician

    1 week ago

    SMS Professional Lidcombe, Australia

    98K + Super + Vehicle + Laptop + Phone · - Western Sydney · - Immediate Start · A well renowned Global organisation within the manufacturing industry located in the Western Suburbs of Sydney are seeking to expand their trades team with the inclusion of a Field Service Technician. ...

  • Manitou Group

    Field Service Technician

    1 week ago

    Manitou Group Lidcombe, Australia

    Job Id: Job Family: Production- Location: Lidcombe, AU, NSW 2141- Employment Type: Permanent**Set Your Future **_IN MOTION_** · Manitou is purposefully committed to you, its people. We continue to elevate our success based on a "One United Team" focus that enables our purpose-dri ...

  • CSG Talent

    Field Service Technician

    1 day ago

    CSG Talent Sydney, Australia

    **Field Service Technician** · **Sydney** · - **Comp**etitive Salary package that includes**: · - **Car allowance;**: · - ** Quarterly paid performance-based bonus;**: · - ** Travel allowance of $100 per day;**: · - ** Overtime.** · - **Join a business where they truly invest in ...

  • 2XM Recruit

    Field Service Technician

    1 week ago

    2XM Recruit Sydney, Australia

    **Field Service Technician**: · **Job details**: · - Posted 15 February 2023 · - Salary $53.16 per hour · - LocationSydney · - Job type Permanent · - DisciplineRail · - ReferenceBH-27103 · - Contact NameDean Harrison · **Job description**: · - $53.16 P/H + Penalty Rates Paid. / $ ...

  • Superior People Recruitment

    Field Service Technician

    5 days ago

    Superior People Recruitment Sydney, Australia

    Our client is an Australian Company and a leader in their field. They have a position available for a highly motivated Field Service Technician in Sydney with a preferred Mechanical or Auto Electrical background. Responsible for attending assigned scheduled servicing and breakdow ...

  • Programmed

    Field Service Technician

    4 days ago

    Programmed Sydney, Australia

    Our client based in Marsden Park are a leading manufacturer and supplier of municipal vehicles and equipment. They have several opportunities within their Field Service Technician team - if you have experience as a Service Technician/Field Technician, Light or Heavy Duty Diesel m ...

  • Focal Systems

    Field Service Manager

    3 days ago

    Focal Systems Sydney, Australia

    **Company Description** · Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning compu ...

  • Smiths Group

    Field Service Apprentice

    1 week ago

    Smiths Group Sydney, Australia

    REF: · - DETECTIONAPAC01351- DIVISION: · - Smiths Detection- JOB FUNCTION: · - After Sales Service RepairAbout Us · - Assists Field Service Engineers with troubleshooting, servicing, installing (deploying) and repairing either Explosive Detection Systems (EDS) or Explosive Trace ...

  • HRG

    Field Services Technician

    4 days ago

    HRG Sydney, Australia

    Excellent Salary On Offer & Overtime Available · - Fantastic Business Culture · - Growing Australian Network Carrier · **About The Business** · Our Client have a rich history, starting as pioneers in communication sites and two-way radio networks. · Today, they stand as a leading ...

  • Mayday Recruitment

    Field Service Manager

    3 days ago

    Mayday Recruitment Sydney, Australia

    MAYDAY Recruitment is partnering with a leading provider of workplace relations and safety solutions to find an exceptional · **Field Service Manager**. This an exciting opportunity for a motivated and results-driven individual with a passion for leading teams. · As a · **Field S ...

  • HMPS

    Field Service Technician

    19 hours ago

    HMPS Sydney, Australia

    **Introduction**: · Being an essential part of the larger Service team, your work will significantly contribute to our exceptional service standards. · This role involves delivering a variety of field services to HMPS and Propac customers including servicing, repairs, installatio ...