Manager - Practice Improvement - Sydney, Australia - SSI

SSI

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential.

Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants.

Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

Do you want to work with a leading purpose driven, community-based organisation?

SSI's vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

Reporting to the HSP Sr Manager Practice, Woman and Youth, the Manager - Practice Improvement will be responsible for program performance improvement through providing direction, advice, coaching and mentoring to direct reports and Team Leaders.

The role will oversee support to HSP team through direct input and support to Team Leaders on recruitment, onboarding, training and performance improvement/management of staff.

The role will contribute to the development, review and implementation of HSP Policies, Procedures and processes with a focus on case management (including intermediate deliverables and foundation settlement Services) service provision.

Key Responsibilities:

Followup on client complaints and feedback, including NPS survey feedback, desktop review & client contact feedback from the funding body, formal and exit review and client satisfaction survey.
Specialist advice and support to team leaders and staff working on managing DFV and complex cases including working with LGBTIQA+ clients
Contribute content for policy and process improvement in relation to improving outcomes of client complaints and feedback
Work collaboratively with other managers in the Program, to drive a culture of continuous improvement, by ensuring analysis of quality of service across all deliverables using evidencebased approach, and performance improvement strategies, action plans are developed and implemented across the Program, in consultation with the line manager.
Provide leadership in identifying gaps in services in collaboration with relevant stakeholders and propose strategies to address these
Ensure compliance with specified service delivery targets including KPI, record keeping and budgetary parameters and approval of items within delegation.

Please ask for the complete Position Description for all the detailed responsibilities
Essential Criteria

Bachelor of Social Work, Bachelor of Psychological Services or equivalent tertiary qualification including 35 year experience working with CALD communities in settlement service delivery space
High level of written and spoken English skills
Experience delivering and/or overseeing delivery of case management to newly arrived humanitarian entrants
Proved experience monitoring and reporting on program performance and progress
Demonstrated analytical and negotiation skills

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential.

About our Benefits

Salary packaging options to receive up to $15,900 of your salary taxfree meaning more takehome pay
Industry leading flexible working arrangement supported to work from home and office, including 9day fortnight;
Access to inhouse training and learning opportunities for professional development and growth.
Access to our inhouse wellbeing programs
Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

To Apply
Applications close 19/06/2023
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that