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IT Service Management Analyst - Sydney, Australia - Cuscal Limited
Description
Company Description
Cuscal – where curiosity and expertise are rewarded.
Want a career with impact? When you join Cuscal, you become part of something bigger.
Be part of a smaller team taking on a bigger role – a role where your curiosity, your energy, your ambition is rewarded. You'll grow with us in an unconventional way where sideways develops you as much as up; where voices are heard and ideas are tested, and new things are created in fast-paced and efficient ways. Where your expertise and excellence are seen and valued.
Job Description
We are looking for an IT Service Management Analyst to join our growing Enterprise Technology Services team.
This role will contribute to enabling efficient and effective IT Service Management processes. These processes include but are not limited to Change Management, Incident Management, Problem Management, Root Cause Analysis and Continuous Service Improvement.
As an IT Service Management Analyst, you will use root cause analysis to assess trends relating to service failures, drawing on a detailed understanding of the client impact and operational flow. The Data Analyst will then need to collaborate with stakeholders to develop action plans to solve the service failures, to improve the overall service provided.
In this role you will be responsible for the following:
Qualifications
To be successful in this role you will have the following knowledge, skills, and experience:
Additional Information
What's it like to work here?
As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits.
How do you Apply?
Start here. Just click on the APPLY button.
If you think this role is the right fit for you, we invite you to apply. Let's explore who you are and what drives you. We'd love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.
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